OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
171 ratings and 131 comments received in the last 90 days.
06 September 2025
Dick Lovett staff, particularly Kieran Huntly, were always available to answer my questions and I always felt that they were on my side. Delivery was timely and the handover was well organised and straightforward
04 September 2025
The most brilliant , patient knowledgeable sales person .. Holly Edwards made it a very positive experience. Nothing was too much trouble for her. Smiley and positive personality
02 September 2025
Helpful and efficient.
17 August 2025
Amazing customer service by Sam Dean. He was great from start to finish. So helpful and knowledgeable and nothing was too much trouble for him. Couldn't have been better. One of the best customer service experiences I've have had.
15 August 2025
The Sales Assistant, Holly Edwards, at Mini, Melksham was attentive, knowledgeable, professional and a pleasure to do business with.
15 August 2025
Holly at Dick Lovett, Melksham was excellent throughout the whole process.
14 August 2025
I'm extremely satisfied with my experience at the MINI Centre. From the moment I walked in to the day I drove away, everything was handled with care, professionalism, and genuine enthusiasm.
07 August 2025
Great experience- welcomed and looked after during our visit
04 August 2025
Excellent salesperson Kieran. Not pushy and really listened to my reservations on buying an electric car
10 September 2025
We were told the wrong information when we originally arranged the visit, which was stressful when I arrived at the garage last week, but fortunately Jacob who I have dealt with before sorted everything out for me
10 September 2025
See above.
09 September 2025
As above.
08 September 2025
Explained the work required, completed it on time, and notified me.
07 September 2025
All done as planned.
06 September 2025
Mainly very satisfied but the video told me I needed a new tyre as a nail was in it whereas the service person who dealt with me said he thought that would not be the case and any hole could be plugged.
05 September 2025
I was kept updated and all advice given was in my best interest, very honest.
04 September 2025
Polite and professional service + great coffee!
03 September 2025
Communications etc.
02 September 2025
Excellent serviice.
07 September 2025
Very straightforward