OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
176 ratings and 128 comments received in the last 90 days.
15 August 2025
The Sales Assistant, Holly Edwards, at Mini, Melksham was attentive, knowledgeable, professional and a pleasure to do business with.
15 August 2025
Holly at Dick Lovett, Melksham was excellent throughout the whole process.
14 August 2025
I'm extremely satisfied with my experience at the MINI Centre. From the moment I walked in to the day I drove away, everything was handled with care, professionalism, and genuine enthusiasm.
07 August 2025
Great experience- welcomed and looked after during our visit
04 August 2025
Excellent salesperson Kieran. Not pushy and really listened to my reservations on buying an electric car
04 August 2025
We had a very warm and professional welcome from Kieran. He made us feel very comfortable, gave us time and explained everything going forward to us purchasing my new mini countryman .
02 August 2025
Communication was good throughout the process, staff were attentive and knowledgeable.
30 July 2025
Friendly reception staff with great facilities and never kept waiting long
29 July 2025
Sales staff were fantastic. Dominic Wolff and David Alvis-Cole were so helpful, all our queries answered swiftly and they were easy to talk to.
20 August 2025
Very happy
19 August 2025
Easy to book and staff always very helpful and expain everything fully
18 August 2025
The team is always extremely accommodating, courteous and professional
17 August 2025
Everything was explained in simple terms and I was contacted throughout the process from start to finish, fantastic.
17 August 2025
Terry does a great job on the service team. Efficient service Everything fully explained
17 August 2025
Great service. Straight forward. Did what they said they would, on time.
17 August 2025
Very happy with the service and professionalism of all concerned.
16 August 2025
I came in for a service and MOT and that is what I got.
16 August 2025
Very happy with the service given
11 August 2025
Great service by customer service manager, very professional
17 August 2025
Amazing customer service by Sam Dean. He was great from start to finish. So helpful and knowledgeable and nothing was too much trouble for him. Couldn't have been better. One of the best customer service experiences I've have had.