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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
218 ratings and 151 comments received in the last 90 days.
11 April 2025
Looked after extremely well and a generally seamless and stress-free experience.
08 April 2025
Experience from start to finish was excellent and I know if I need help they are still on hand.
04 April 2025
Kieran our sales contact excellent throughout process Whole staff charming and excellent facilities
03 April 2025
I was always dealt with efficiently and courteously.
01 April 2025
For Holly Edwards, who was an amazing sales executive. So thorough and affable.
31 March 2025
Staff readily available to help with queries
31 March 2025
Excellent customer service
30 March 2025
Dan Gurr knew the product really well, was able to answer all my questions and communicated really well throughout the process.
28 March 2025
Daniel Davies was excellent as always, but unfortunately there were some issues with the Mini App, which meant the whole thing took much longer than it should have. A little frustrating, but Dan handled it well and we got there in the end.
27 March 2025
Very helpful and friendly staff and made to feel very welcome
25 March 2025
Customer service was second to none. John and Kieran were exceptional, and the process was clear, simple and stress free.
25 March 2025
I was given a good choice and availability of the model I was looking for.
25 March 2025
From start to finish they kept me informed of the progress, And always politely welcomed which is a good sign that they cared,
21 March 2025
Kieran kept informed throughout.
13 March 2025
Everything was prepared and ready to go and papers signed in advance
12 March 2025
We dealt with Kieran who was great. He kept informed throughout and clearly loves his job.
04 March 2025
Great experience, Sam made it super easy and seamless.
03 March 2025
All staff I encountered were polite and helpful. However, it was a pleasure to deal with Kieran Huntley throughout the whole process. He was professional, knowledgeable, polite and reliable. He is a credit to your dealership.
14 February 2025
Very satisfied.
08 February 2025
Excellent service. Great salesman who kept me informed for the entire process. Easy form filling process now as it's all done digitally. Picked up my new car which was parked in the showroom. Nice touch. Felt great to drive away from the showroom.
04 February 2025
Dick Lovett Melksham consistently provide excellent service throughout the process and indeed afterwards.
01 February 2025
Sam was an excellent salesman and did everything possible to give us a great experience
21 April 2025
Service done on time
21 April 2025
Engine compartment would have benefited from clean/protective spray application. Not up to standard promoted by and expected of Dick Lovett.
20 April 2025
No problems
20 April 2025
Because after spending so much money on a new car, you would want good service.
17 April 2025
It was a very smooth process from booking until completion. The work pods was a very nice surprise where I could work uninterrupted and very comfortable area to work in.
17 April 2025
We were very satisfied. The MOT was completed on a timely basis and we weren't left hanging around all morning.
16 April 2025
To clarify, my name is John Lynch (not Litch). It was a shame the car was not washed as promised.
16 April 2025
Everything completed as planned.
15 April 2025
The service and interaction with the staff was perfect.
14 April 2025
Very explanatory and right on time service
14 April 2025
Excellent service all round
14 April 2025
Very professional
13 April 2025
Always a pleasant experience taking my Mini to the service department. Terry Cook is friendly, professional and helpful. It's very comfortable waiting for the car to be ready with great coffee and biscuits!
11 April 2025
Great service
09 April 2025
Poor telephone communication. Poor service. Misinformed on several occasions After 2 visits and 4 telephone calls repair not completed. Telephone call telling me car was on ramp and needed attention when I had the vehicle No attempt to resolve.
08 April 2025
Everything you needed to do you did and you didnt force me to have any work done that wasnt necessary
08 April 2025
Everything was sorted
08 April 2025
The service team serviced the transmission and added oil and also realigned the wheels. Very satisfied.
07 April 2025
My interaction with the Mini centre has always been positive.
04 April 2025
From answering the phone to resolving an issue, I was kept up to date with all that was happening, and Terry Cook went above and beyond to ensure that both myself and my car were looked after. Hugely grateful!
03 April 2025
All necessary work undertaken, quote given, reflected amount paid. Delivered to home address.
03 April 2025
As above, I simply should have come to DL from the start.
03 April 2025
I like the polite professional service from the first phone call booking to collecting the car all done in a reasonable time and cleaned and serviced.
01 April 2025
Mini serviced, MOT and mud flaps fitted, all sorted by early afternoon ready for collection
01 April 2025
Always someone to greet you and help
01 April 2025
As above
31 March 2025
Excellent service.
30 March 2025
It's a bright & modern dealership with friendly and professional staff, and with excellent facilities for customers who choose to wait, as I did.
30 March 2025
Work carried out as needed. Also Terry was really helpful and got me set up on the MINI app.
30 March 2025
It would be higher if I was notified about the possibility of a courtesy car when booking mine in with the service team, instead I had to get a taxi as it was too late by the time I enquired myself
30 March 2025
Good communication before anything has to be done x
29 March 2025
The service and team were all great, My only criticism was the complementary car wash, which was carried out to a poor standard.
29 March 2025
Booking is easy and service is superb
28 March 2025
I thought the brakes were soft with long pedal travel & lacked feel when braking from high speed, no problem around town. Technician agreed that they didn't feel quite correct & went through a lot of work trying to correct this.
28 March 2025
Work done as requested. Good customer service. Additional charge advised
28 March 2025
Good service.
27 March 2025
Made to feel welcome and a bit special. Staff are supoer polite and friendly.
25 March 2025
Terry and the service team provided quick and good service, and I appreciated having the use of one of the 'pods' to work in while I waited, too.
25 March 2025
Very pleased with the professional and courteous service provided by Terry and team at Melksham. Went out of their way to ensure that I didn't have to wait too long to have yearly service and MOT. Kept me updated throughout.
24 March 2025
All went smoothly and quickly , Terry was very professional.
24 March 2025
Dan is such a genuine great guy! He is so helpful picking up our mini and taking it to melksham. We couldn't ask for anything more!
22 March 2025
same as before, wait too long
22 March 2025
Great video showing me underneath my car. no pressure to buy anything above what I might have needed for my MOT. It's a shame. No discount was given on the MOT price as I have been a customer for many years.
21 March 2025
I'd like to shout out Janet Clark and the technician that worked on my Mini! I was originally booked in only for a MOT, not only did they do the MOT, but also my break service and car wash! Janet also provided an excellent service and hot chocolate.
20 March 2025
Friendly helpful and kept me updated at all times
20 March 2025
Terry Cook was a consummate professional. Explaining all without being patronising.
19 March 2025
Terry is super helpful, always explains clearly any work that needs to be done. Professional and friendly. Matt - the vehicle check on my car - he explained clearly via video any issues but also pointed out areas that were in good condition
19 March 2025
Service was amazing as always.
17 March 2025
Excellent service
17 March 2025
Cause you didn't take it for a drive before handing it back to me
17 March 2025
Message left in car-Your vehicle's dashcam may have been disconnected. Why? Cable hanging down
17 March 2025
Brilliant customer service from Terry. Explains throughly what needs to be done and why
17 March 2025
.
16 March 2025
Quick and easy
16 March 2025
Would have been five stars but communication time consuming and a bit one way.
16 March 2025
I had a breakdown 1 week after repair I think mini service engineer made a mistake on my car
16 March 2025
I was initially sent information that work needed doing that I'd had done on my last visit. Once that confusion was cleared up it was fine. But that initially caused unnecessary stress for me.
13 March 2025
I always have great service from them.
12 March 2025
The level of customer service i received was amazing from jacob lines i would recommend jacob to anyone wishing to by a mini. I also would like to say thank you to the technician that fixed my car.
12 March 2025
Prompt, polite and very efficient service.
11 March 2025
Poor promised communication and cost especially as had only had car serviced at your Swindon branch in November. However job done and back on the road as I was a tow in within 5 or 6 working days.
11 March 2025
Very smooth operation. Efficient, friendly, good environment to wait for the car, effective communication. Took advantage of the early 8 - 10am service slot.
10 March 2025
Staff friendly and helpful
10 March 2025
Very pleasant service assistant
09 March 2025
Problem sorted efficiently
08 March 2025
Much longer wait than told.
06 March 2025
Started on time and very pleasant staff.
06 March 2025
Great
06 March 2025
Service and mot was carried out quickly and communications were great
06 March 2025
Staff were very helpful and pleasant.
06 March 2025
There were problems before the service and everything was sorted and the car is now behaving as it used to.
06 March 2025
The diagnosis of the snag turned out to be quite tricky and required advice from other agencies. When identified the rectification was carried out quickly: all the more so when I hadn't booked a slot at the dealership but had the AA tow the car in.
05 March 2025
No issues with anything.
05 March 2025
Right from the welcome as I walked in all of my interactions with staff were positive.
05 March 2025
Very professional
05 March 2025
Brilliant!
05 March 2025
Up to their usual standards.
04 March 2025
Friendly, professional and a full visual vehicle heath check.
03 March 2025
See above.
01 March 2025
Extremely satisfied
01 March 2025
Quick, knowledgeable, friendly and efficient, Terry kept in touch and worked hard to give great service
01 March 2025
All good
28 February 2025
Very polite and helpful from being greeted to those carrying out the work. No problem changing my MOT time and day. They ensured I was fitted in before the MOT ran out. Coffee offered and my questions about the car answered.
27 February 2025
Car handed over and collected all clean with all issues resolved on the service
27 February 2025
The team are very professional and polite and very helpful
26 February 2025
I was well informed and well looked after.
24 February 2025
The customer facing team of the service department were very personable and listened to my needs
24 February 2025
Great service by friendly and efficient staff
24 February 2025
The people who dealt with me were all excellent - going to bat with the lease company and sorting out the required level of service - much appreciated
22 February 2025
Long wait
22 February 2025
Efficient, friendly, clean car and not too expensive. Discussion about advisories very helpful and not pressured to complete work (contrast with main dealer for other car). Useful advice.
22 February 2025
Collect ans deliver is very good for me. Explained everything that needed doing. Very helpful and polite.
22 February 2025
As I stated in the previous answer I am very pleased with with the courteous and professional way the problems with my daughters car were solved,and as two local garages to me both failed to correct the problems with the car I am most satisfied.
22 February 2025
Terry Cook was fantastic right from the start. He booked my car in, collected it from my home and returned it both clean and serviced!! It's like staying at a 5-Star hotel the service I was given!
22 February 2025
Length of time taken was excessive. Booked in for a MOT while you wait. It took 4 and a half hours. Only reason given was that the service centre was busy!
21 February 2025
Staff were misleading regarding required work for MOT, that turned out to be unnecessary. No Mgmt working on a Sat left staff without supervision or anyone to make professional decisions once a problem arises.
21 February 2025
Kim Webbs customer service was impeccable. She kept me fully informed making the whole experience very smooth
21 February 2025
were able to incorporate MOT which had been overlooked in booking services initially
19 February 2025
Full details of MOT given. Welcoming staff - no shortage of coffee and biscuits!
18 February 2025
Smooth and easy.
18 February 2025
Comfortable waiting area. Excellent staff. - Knowledgable - Friendly
17 February 2025
Pleased
15 February 2025
Despite a little issue with a software update (not the fault of the dealership) affecting collection date, it was handled well.
14 February 2025
Always a pleasure dealing with Mini Melksham
14 February 2025
Very friendly, helpful and professional. Terry Cook was particularly helpful and we were very impressed with the service provided particularly when our request was at short notice.
13 February 2025
Happy with help
13 February 2025
Very satisfied with the service and attention
12 February 2025
Efficient, friendly.
12 February 2025
Great care and service
12 February 2025
All worl completed
12 February 2025
It was explained to me what was found at the MOT and if it was urgent or not.
12 February 2025
Polite. Efficient. Thorough
12 February 2025
As above
10 February 2025
Excellent customer service and quality of service
10 February 2025
No worries took a little longer than I anticipated but was checked on for updates and kept happy with refreshing coffee and biscuits
09 February 2025
As above. Also I appreciate your car collection service now that you've moved to Melksham.
09 February 2025
Good service but expensive
07 February 2025
Everything was efficient, clearly explained and everyone was courteous
06 February 2025
Responsive and quick
06 February 2025
brilliant service
05 February 2025
As above
05 February 2025
Very polite and professional service, as always.
04 February 2025
Good communication
03 February 2025
Easy to book appointment for repairs. Very efficient. Great coffee!!.
03 February 2025
The service team at Mini Melksham are amazing. Terry has dealt with my service every time, he's always keeping me up to date with what is happening. Being honest about things that need doing. Always top service from him. Thank you
03 February 2025
Very good service with my late wife's car needing some TLC after being SORN for last 12 months. Thankyou
02 February 2025
Friendly and helpful
01 February 2025
All good
18 April 2025
Hand over could be more suited to my requirements.