About Your Local MINI Retailer | Dick Lovett Melksham

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

186 ratings and 140 comments received in the last 90 days.

27 January 2026

Dom was brilliant

22 January 2026

Very efficient and knowledgeable staff. Never felt rushed into any decisions.

20 January 2026

Seamless

11 January 2026

From the minute we arrived the sales experience was first rate. Darcey Banfield, whilst still a trainee was articulate, confident and extremely knowledgeable. She helped us choose the right vehicle for us and was really engaging from start to end

10 January 2026

Sam was brilliant- his communication was excellent and he was very supportive and helpful when I had any questions. He knows the mini really well when I picked up the car and I felt completely confident before I left the garage.

08 January 2026

The Minis are lovely cars BMW always give an excellent service The staff are always kind and helpful Thank you

07 January 2026

Excellent service from Darcey & Luke at Mini showroom in Melksham. Very good exchange price and professional service

04 January 2026

no complaints whatsoever

04 January 2026

Very easy handover

03 January 2026

Helpful polite and well meaning

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02 January 2026

Dom and Luke pushed hard to ensure my car was ready before Christmas. As a nurse I was worried I would be without a car, as sold my own privately. Dom kept me updated all the way and ensured an easy, simple handover.

02 January 2026

I was very satisfied with my experience, Kieran was extremely helpful and responded promptly to emails if I had any additional questions. Once my car had arrived, Kieran was actually on annual leave but made sure the handover was sorted.

02 January 2026

Holly Edwards made certain we were well aware of all details before and after purchasing the car.

02 January 2026

Dan was excellent thank you

30 December 2025

Holly Edwards was friendly, professional and helpful during the sales process. She never made us feel pressured to make a decision.

28 December 2025

Great car

27 December 2025

Dick Lovett staff were great, which is why I travelled 199miles to get my car and not in Haliwell Jones Chester.6 miles away.

26 December 2025

I'm completely satisfied thanks to Daniel Davis. He provided excellent communication, was professional throughout, and made the purchase and delivery process smooth and stress-free. Daniel truly went above and beyond!!

24 December 2025

No bad feeling always when I was there. The lady at the reception is nice. Our salesman Dan is professional and patient. Overall I had a good experience at there.

22 December 2025

Everything from initial enquiry to delivery of new car was professional and efficient. We were particularly pleased with Dominic (Dom) who was extremely helpful and friendly.

20 December 2025

Kieran Huntley was excellent throughout our purchase.

19 December 2025

We had excellent and knowledgeable help from Kieran Huntley who appears to know his subject inside out. The whole process from initially visiting the showroom to the final process of purchasing and collecting the car has been pleasant and easy.

19 December 2025

Unable to collect car on preferred date as Salesperson not available, was under impression this had been arranged!! Eventually collected 10 days later after chasing it. Car is lovely but would have liked it on original date

16 December 2025

Just a very pleasant and easy experience.

16 December 2025

Couldn't recommend Sam Hadfield & Kieran Huntley more! Sam helped with my previous Mini & connected me with Kieran for my new one. Together they ensured the best price, were attentive, supportive & made sure every detail suited my needs.

16 December 2025

Dominic was supportive with choosing which model and knowledgeable of the product, so was able to give us clear information and guidance.

10 December 2025

We were very well looked after throughout.

07 December 2025

Everything went smoothly and to plan. Very happy with the service and my new car!

04 December 2025

Very efficient, professional and effective process from start to finish

03 December 2025

Really satisfied all questions answered by Daniel Davis I never felt rushed he was so helpful and considerate

03 December 2025

A very good experience with attentive staff and I was kept in the loop while the transaction was processed.

27 November 2025

Very friendly staff, talked me through the different options available and made helpful suggestions. Darcey was fantastic.

25 November 2025

Everything was great, only delay was getting the car registered so the pick up appointment took longer than expected. Would have been good to be registered before pick up so that insurance could have been sorted earlier

24 November 2025

Staff were well informed extremely courteous and helpful

22 November 2025

The team at Dick Lovett Melksham were absolutely 1st class. Kieran our sales consultant, could not have been better. He was attentive, human, knowledgeable and extreemly good company!

21 November 2025

Easy and quick process

19 November 2025

Holly was amazing . She took what weve asked and made a great offer .

14 November 2025

Darcey the sales lady was fantastic super knowledgeable and my little daughter even climbed over her while she was trying to show me how to use the car. She was very personable, knowledgeable and attentive.

07 November 2025

Daniel made us feel very welcome and was knowledgeable about the product. He kept us informed at every stage of my purchase

06 November 2025

Very good attentive service, w writhing discussed and explained properly

29 January 2026

We were lead to believe that specific work on our Mini would cost £3,500 but when we okayed further investigative work the price, for the exact same repair, ended up being £4,800!

28 January 2026

Everyone is helpful and knowledable about Mini

28 January 2026

Always a pleasure dealing with the Mini team

26 January 2026

Aleays happy with staff and service team that provide excellent customer service.

25 January 2026

Friendly, efficient and I always feel looked after

25 January 2026

Quick thorough service

25 January 2026

Brilliant service from the moment I arrived until finish. The facilities whilst you wait are fantastic

24 January 2026

Sam Dean was fantastic!

24 January 2026

The rear window of my new Mini convertible smashed. The boot repeatedly showed the not "closed symbol", despite being firmly closed. Attempting to resolve the issue I took the roof back upon which the rear windscreen smashed.

22 January 2026

Fantastic service, great team and a wonderful state-of-the-art dealership

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21 January 2026

Professionalism and customer care is second to none.

21 January 2026

Courteous and knowledgable staff. Relaxed atmosphere to wait. Service completed within time frame stated. Video explaining any queries was helpful.

20 January 2026

Booking made earlier than I thought possible and work done in half the time I thought possible. End cost was also cheaper than I expected. Great service all round.

20 January 2026

Tom was brilliant .... kept me updated throughout the process which was really helpful. He explained everything involved in the works and the timescales to getting back on the road - Well done Tom.

20 January 2026

Superb service and communication

18 January 2026

All very informative and helpful and would definitely continue to have our mini serviced by mini

18 January 2026

Have erratic fault with the Comfort Access Lock/Unlocking. I dealt with Tom Short who listened to my thoughts about the problem of how it functions now to how it used to. Great job of keeping me informed of what the guys were doing or had been tried

18 January 2026

Entire process of booking, work carried out and hospitality during our visit was 5 star. We had some questions about our finance agreement which were efficiently answered, a completely professional company.

18 January 2026

As always everything was very efficient. Terry was friendly, knowledgeable and efficient

18 January 2026

Service excellent as always

17 January 2026

Great service. Kept informed

17 January 2026

Would have given 5 stars but paperwork had wrong date on it which I pointed out and had service due March 2025 which was incorrect. Hopefully it has been stored with correct dates on the service history for the vehicle. I have no other comments.

15 January 2026

Quick and prompt attention to fault

15 January 2026

Quick service

15 January 2026

First class reception and comfortable surroundings for the period I waited for the work to be done. I was looked after by Terry Cook who was excellent and helped set up the Mini app and showed me in the car how to access service data.

15 January 2026

Great customer service

14 January 2026

Jacob Allen was simply amazing

14 January 2026

Fantastic experience, Terry and Janet took care of everything.

14 January 2026

Very welcoming from everyone in your team

13 January 2026

The structure of this questionnaire does not allow us to properly evaluate the experience we received. Certainly, the quality of the facilities, your staff, particularly Mr Cook & the mechanic who prepared & presented the health review, warrant 10s

12 January 2026

Dom was absolutely incredible. Such a helpful lad and made it so easy for me and my husband to get ourselves a new car. He also had a laugh with us and his colleagues, Dan and Kieran also made it memorable for us.

12 January 2026

Great service

12 January 2026

Everyone is always so nice

11 January 2026

Everything was great. However took over an hour to clean and valet car. Was told would be 20 mins

11 January 2026

Fast , easy , polite customer care

10 January 2026

Good service

10 January 2026

Great customer service and very friendly

09 January 2026

1st class collection , service & return, thankyou

09 January 2026

Great customer service all round

08 January 2026

Great service, prompt, no issues. Terry is always helpful.

08 January 2026

Friendly and warm atmosphere and excellent service.

07 January 2026

Dom Wolff great at communicating and moving things forward for me with my purchase. He and the team (Luke) were extremely friendly and took the time to talk things through and answer calls. Dom was friendly, accommodating and went above and beyond!

06 January 2026

Went seamlessly

03 January 2026

It was easy to book and done quickly. Although we were not told the price did not include vat which should definitely be made clearer

01 January 2026

Very friendly and helpful staff provided me with the MOT on 23Dec.

31 December 2025

The entire experience was without stress. Including the cost. The only slight issue I had was the length of time before my service could take place due to my need for the car to be collected and returned to me.

24 December 2025

Dan Gurr and the rest of the team kept us informed and up to date with our new cars progress.

23 December 2025

excellent service

23 December 2025

They await your approval before any maintenance carried out.

21 December 2025

Tom was very attentive and kept updating me on the progress of the work being carried out whilst I waited!

21 December 2025

The service team are exceptional (particularly Terry) and always look after me so well. It's always such an easy process with a very professional team.

21 December 2025

Explanation of work carried out by Charlie with video helpful and follow up work required. Service completed in timeframe quoted.

20 December 2025

Friendly team with excellent service and thorough check over. Video footage of check also. Extremely pleased with overall work. Thank you.

18 December 2025

Very very happy with valet and replacement keyring - thank you

18 December 2025

very fast service

13 December 2025

Service rep was excellent

13 December 2025

As above

11 December 2025

A straight forward visit & service. I had a question following the service which was dealt with promptly.

10 December 2025

The service from Melksham was absolutely amazing! They connected to my car remotely prior to the service and knew exactly what was required. I would like to give a special mention to Terry in the service department who was fantastic!

10 December 2025

Everything of a high standard, from booking my vehicle in until driving it away after the service. In addition, I requested an appointment with the sales team to discuss options for my next Mini, again highest possible service standards from everyone

09 December 2025

The work was done and the car came back cleaned. The technician did a great job of explaining the relative wear on the brakes and when we might expect to reline them.

08 December 2025

Good prompt tyre replacement and reasonable price. Inwas promised a car wash prior to return which didn't happen however i had an email from a young lady in the service department who had noticed. I have been offered a full valet which was not expect

07 December 2025

As above and a great valent and clean at the end

06 December 2025

Please see above.

04 December 2025

Great car

02 December 2025

Easy to book a while u wait appointment. On the day checking in immediately on arrival. Service was undertaken as promised & car was nicely cleaned on its return

01 December 2025

Told me I needed new wiper blades only had them a year from you cost £90. Then get told not needed they were dirty so smearing. As a female on your own it's difficult to trust you

01 December 2025

Superb customer service from the staff

01 December 2025

very pleased with the service we received.

01 December 2025

Always on time with work

29 November 2025

I've never felt so valued as a customer, it's so crucial to feel listened to when you have car problems and Terry Cook was amazing and so patient. He is very knowledgeable. Ryan, the technician was extremely thorough and went above and beyond.

29 November 2025

Very good

29 November 2025

The work was carried out quickly.

28 November 2025

Only thing to let it down was that if I wanted a courtesy car id have to have waited over a month

25 November 2025

Looked after very well, impressed with video of car service too

25 November 2025

All very good and helpful

24 November 2025

first class service

23 November 2025

Pleased with customer service

22 November 2025

Everything went like clockwork

22 November 2025

The staff were great.

22 November 2025

I feel work is done properly and staff are attentive

21 November 2025

I dont trust this branch

20 November 2025

The whole process was efficient and effective from setting up the service contract through booking in and collecting the car afterwards

19 November 2025

I was kept informed throughout the process and the salesman Dominic was very helpful.

17 November 2025

The video of inspection was good. Seems to have been a good job and cleaned before pick up.

17 November 2025

Lovely team always make me feel welcome. Good facilities and a nice environment to wait in. Frequent progress updates and reassurance about fault classifications and what they

17 November 2025

Terry & the team are fantastic

17 November 2025

I was told what was to be covered in the service. How long it would take etc. Although did wonder what £5 battery charge was for. Maybe it was a key fob battery? I had replaced it 3 days before. Meaning that had now cost me £10. ???? just wondered

16 November 2025

Very organised, polite and professional.

16 November 2025

Staff so knowledgeable and helpful did not feel pressured into anything

16 November 2025

Service departments can be very challenging as they deal with problems and that is a challenge but Tom made the journey seamless and easy.

15 November 2025

All staff i dealt with were friendly , effecient and professional.

15 November 2025

Excellent service thankyoi

15 November 2025

Efficient & freindly

13 November 2025

I was grateful to be able to book a Saturday apt. The service I received on the phone and by the service team was excellent.

11 November 2025

Holly was very helpful and friendly. Very knowledgeable great in communication and efficient.

10 November 2025

They dealt with the immediate problem and gave objective advice on other issues

09 November 2025

the repair was carried out quickly and professionally and although only a small job, the car was washed and cleaned

07 November 2025

I was pleased with the service

06 November 2025

Very satisfied but it was expensive.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Dick Lovett Melksham.

Address

Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0122 556 0167

Map

Areas served

Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne

View map

Address

Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:Closed

Phone

0122 556 2739

Map

Areas served

Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne

View map

Address

Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:Closed

Phone

0122 556 2739

Map

Areas served

Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne

View map