About Your Local MINI Retailer | Dick Lovett Melksham

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OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

192 ratings and 139 comments received in the last 90 days.

07 December 2025

Everything went smoothly and to plan. Very happy with the service and my new car!

04 December 2025

Very efficient, professional and effective process from start to finish

03 December 2025

A very good experience with attentive staff and I was kept in the loop while the transaction was processed.

03 December 2025

Really satisfied all questions answered by Daniel Davis I never felt rushed he was so helpful and considerate

27 November 2025

Very friendly staff, talked me through the different options available and made helpful suggestions. Darcey was fantastic.

25 November 2025

Everything was great, only delay was getting the car registered so the pick up appointment took longer than expected. Would have been good to be registered before pick up so that insurance could have been sorted earlier

24 November 2025

Staff were well informed extremely courteous and helpful

22 November 2025

The team at Dick Lovett Melksham were absolutely 1st class. Kieran our sales consultant, could not have been better. He was attentive, human, knowledgeable and extreemly good company!

21 November 2025

Easy and quick process

19 November 2025

Holly was amazing . She took what weve asked and made a great offer .

See all reviews

14 November 2025

Darcey the sales lady was fantastic super knowledgeable and my little daughter even climbed over her while she was trying to show me how to use the car. She was very personable, knowledgeable and attentive.

07 November 2025

Daniel made us feel very welcome and was knowledgeable about the product. He kept us informed at every stage of my purchase

06 November 2025

Very good attentive service, w writhing discussed and explained properly

04 November 2025

Great service

04 November 2025

We have dealt with the Melksham dealer on previous occasions and have always been looked after by all concerned.

04 November 2025

So normally I hate car sales people but Dom from Melksham made the whole process really easy and enjoyable.

03 November 2025

Everyone was so helpful in the Melksham show room

02 November 2025

Everything is explained well.

29 October 2025

My brand new mini arrived early in the end and was in perfect condition when the handover was organised.

28 October 2025

Dan Davies was my sales exec and was excellent. He worked hard to examine all options to deliver what I wanted within budget. He was always available to answer questions and kept me updated. He made the whole process a pleasure. Thanks Dan!

28 October 2025

Very pleasant atmosphere and very welcoming from the minute we walked in.

27 October 2025

Great staff, always very helpful. We have been lucky enough to buy 2 Minis from Dominic Wolffe. He was great when we bought our JCW cabriolet in the summer so we went back & bought a JCW Countryman. He is very patient. Still no sign of the uni cycle

22 October 2025

very smooth + informative

08 October 2025

Again, Sam was great. Answered all our questions, kept us updated, and was always friendly and patient.

03 October 2025

Sales person was great and we used the mini sales event to get a slight discount.

01 October 2025

Darcey and the wider team of David and Luke supported by Will were excellent.

28 September 2025

Friendly helpful service.

25 September 2025

The process before pickup was super easy. I had pretty much everything completed ahead of picking up my new car which was so exciting. I even got a photo of me standing with my new car and a personal card which was such a nice touch.

25 September 2025

Very helpful salesman (Dom Wolff) who made the experience pleasurable

24 September 2025

Really pleased with the service we got. Didn't seem at all pressured and everything went really smoothly

16 September 2025

Very Friendly and helpful, it took 2 weeks from start to finish. My kind of deal!

07 December 2025

As above and a great valent and clean at the end

06 December 2025

Please see above.

04 December 2025

Great car

02 December 2025

Easy to book a while u wait appointment. On the day checking in immediately on arrival. Service was undertaken as promised & car was nicely cleaned on its return

01 December 2025

very pleased with the service we received.

01 December 2025

Always on time with work

01 December 2025

Superb customer service from the staff

01 December 2025

Told me I needed new wiper blades only had them a year from you cost £90. Then get told not needed they were dirty so smearing. As a female on your own it's difficult to trust you

29 November 2025

Very good

29 November 2025

The work was carried out quickly.

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29 November 2025

I've never felt so valued as a customer, it's so crucial to feel listened to when you have car problems and Terry Cook was amazing and so patient. He is very knowledgeable. Ryan, the technician was extremely thorough and went above and beyond.

28 November 2025

Only thing to let it down was that if I wanted a courtesy car id have to have waited over a month

25 November 2025

All very good and helpful

25 November 2025

Looked after very well, impressed with video of car service too

24 November 2025

first class service

23 November 2025

Pleased with customer service

22 November 2025

The staff were great.

22 November 2025

I feel work is done properly and staff are attentive

22 November 2025

Everything went like clockwork

21 November 2025

I dont trust this branch

20 November 2025

The whole process was efficient and effective from setting up the service contract through booking in and collecting the car afterwards

19 November 2025

I was kept informed throughout the process and the salesman Dominic was very helpful.

17 November 2025

Lovely team always make me feel welcome. Good facilities and a nice environment to wait in. Frequent progress updates and reassurance about fault classifications and what they

17 November 2025

Terry & the team are fantastic

17 November 2025

I was told what was to be covered in the service. How long it would take etc. Although did wonder what £5 battery charge was for. Maybe it was a key fob battery? I had replaced it 3 days before. Meaning that had now cost me £10. ???? just wondered

17 November 2025

The video of inspection was good. Seems to have been a good job and cleaned before pick up.

16 November 2025

Very organised, polite and professional.

16 November 2025

Staff so knowledgeable and helpful did not feel pressured into anything

16 November 2025

Service departments can be very challenging as they deal with problems and that is a challenge but Tom made the journey seamless and easy.

15 November 2025

Efficient & freindly

15 November 2025

All staff i dealt with were friendly , effecient and professional.

15 November 2025

Excellent service thankyoi

13 November 2025

I was grateful to be able to book a Saturday apt. The service I received on the phone and by the service team was excellent.

11 November 2025

Holly was very helpful and friendly. Very knowledgeable great in communication and efficient.

10 November 2025

They dealt with the immediate problem and gave objective advice on other issues

09 November 2025

the repair was carried out quickly and professionally and although only a small job, the car was washed and cleaned

07 November 2025

I was pleased with the service

06 November 2025

Very satisfied but it was expensive.

03 November 2025

Completely satisfied. Helpful staff. Easy to book a service. And to be advised of price in advance.

03 November 2025

Professional and fast - kept me updated throughout the process.

03 November 2025

Nice people, always ready to help

02 November 2025

Nice and easy with our MOT

02 November 2025

Always a helpful team at melksham

01 November 2025

On time and I was kept informed throughout the day

31 October 2025

Great service

29 October 2025

Telephone calls to confirm the car coming in mot and also call to confirm car ready for pickup. car also in lovely clean condition

29 October 2025

Very helpful - Tom in particular

28 October 2025

Welcomed on arrival Offered tea / coffee while waiting Updated on progress

27 October 2025

It's taken from 9th July to 21st October to have the air conditioning to our mini repaired.

27 October 2025

They did the job efficiently

26 October 2025

Terry is always so helpful

26 October 2025

The service and attention to detail, particularly with the new purchase was excellent ( Dan Davis ) and very pleasant too.

26 October 2025

The staff were approachable, honest and understanding of my frustration.

26 October 2025

Video sent showing health check on car pointing out any potential issues. Very useful

25 October 2025

Always get given thorough advice and explanations. Never made to feel pressured or hurried to make decisions.

23 October 2025

All ran to plan. I was kept informed with progress for the service and all went well.

21 October 2025

Quick call back

21 October 2025

Everything went smoothly and efficiently

21 October 2025

Everything went very smoothly and everything dealt with very well

21 October 2025

See my answer above

20 October 2025

Very satisfied.

20 October 2025

As above

19 October 2025

Very efficient and professional

19 October 2025

Tom explained what the service entailed and how long it would take. He was friendly and polite. He rang to let me know when the car was ready. He went through the service report with me. The car was lovely and clean when i picked it up.

19 October 2025

The service has always been first class

18 October 2025

I feel safe in the knowledge that the car is being looked after and myself whilst waiting for it to go through.

18 October 2025

Excellent communication easy to arrange and trustworthy

14 October 2025

Nothing to fault. Thank you.

14 October 2025

Great job. Thank you

13 October 2025

Staff are always helpful.

13 October 2025

Good service

13 October 2025

MOT only but satisfied and Terry Cook should be commended for his excellent attitude when dealing with customers.

12 October 2025

Very helpful and staff who spent time with you at the beginning and end of the service. Good paperwork.

10 October 2025

Attention to detail was fabulous

10 October 2025

Good service

07 October 2025

Very. Dealt with Dominic Wolffe again having bought our John Cooper works cabriolet a few months ago.This time it was JCW level 3 Countryman. He was patient, knowledgable and very helpful just like our first purchase. Still no sign of the unicycle!

07 October 2025

The same as above we were looked after promptly and given a good service

07 October 2025

Very satisfied

06 October 2025

Friendly, helpful staff. Good communication

06 October 2025

Great service from start to finish

06 October 2025

Everyone was very friendly and helpful

05 October 2025

Kept up to date with everything

05 October 2025

The level of courtesy with professionalism.

04 October 2025

Car collected and returned on time after being recalled

03 October 2025

Jacob especially helpfu

30 September 2025

Darcey Banfiels was wonderful . Normal friendly professional attentive but not pushy . Perfect balance

29 September 2025

See above

29 September 2025

The MOT was completed was completed earlier than expected.

29 September 2025

Tom Short was exceptional. Frequent and detailed updates, very friendly and knowledgeable. Many thanks Tom

29 September 2025

Good communications giving the health check video and the additional work required. Once I had accepted the quote for the additional work, I received a telephone call confirming that the additional work would be completed and collection time.

28 September 2025

The dishonesty and lack of customer service skills from everyone I spoke with ( other than reception team).

28 September 2025

Very personable welcome and efficient customer service as well as providing advice.

24 September 2025

The whole team are great and it's been fun getting to know them all - this is our forth car and my second new car

23 September 2025

Would be 5 but was pricey.

23 September 2025

Professional and easy to engage with. Clearly checked work required and costs prior to completion.

22 September 2025

The star taken off is because of the Daily Mail being the only newspaper

22 September 2025

Professional all the way through, from making the appointment, video of service and collection

21 September 2025

Quick response and excellent service

21 September 2025

Necessary Work done was fine but promised valeting was inadequate

20 September 2025

We were thankful that we were kept on the road during the time our car was being repaired by Janet Clark and we were kept in the loop by Tom Short on the progress of the repair.

20 September 2025

Excellent service, all the customer facing team were polite and helpful. Environment comfortable and refreshments provided were much appreciated

19 September 2025

service was thorough & front of house staff were friendly & happy to help. When i dropped the car off at 10.30 I was told the service would be complete by 1.30. I actually left the garage at 4.30. No courtesy call & service book was not returned.

19 September 2025

Had to wait about 20 minutes before car was checked in

19 September 2025

Your service department is not doing the jobs it's been made aware of and also not following up when you make a complaint about them not doing the job the second time around. Not good at all

18 September 2025

Friendly, convenient & efficient service.

17 September 2025

Excellent service, kept well informed.

14 September 2025

Terry was, as usual, the ultimate professional.

13 September 2025

Quick , honest and friendly staff

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Dick Lovett Melksham.

Address

Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

0122 556 0167

Map

Areas served

Melksham, Westbury, Trowbridge, Frome and Calne

View map

Address

Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:Closed

Phone

0122 556 2739

Map

Areas served

Melksham, Westbury, Trowbridge, Frome and Calne

View map

Address

Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:00 - 12:30
Sun:Closed

Phone

0122 556 2739

Map

Areas served

Melksham, Westbury, Trowbridge, Frome and Calne

View map