OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
192 ratings and 155 comments received in the last 90 days.
28 February 2026
Good communication and a timely delivery
28 February 2026
Darcey really looked after me. She is a real asset to your company.
27 February 2026
Warm, efficient service from everyone involved from the Reception desk to Sales and Finance. I was kept informed of progress with my order and able to drive my new car away earlier than hoped.
26 February 2026
It just oozes professionalism.. I've bought a few cars in my lifetime but the service I received at melksham was top notch. nothing was too much for the sales guy that handled my sale. not pushy just full of good facts patient and honest.brilliant.
24 February 2026
Sam was very helpful & patient - quick to respond, clear & concise - a pleasure to work with - many thanks.
24 February 2026
Dan Davies was excellent from start to finish. He listened to me and worked hard in the background to get the mini I wanted.
23 February 2026
All staff friendly yet professional. I must single out Daniel, Luke and David who impressed me very much. They know the product inside out, so very knowledgeable and very helpful indeed.
23 February 2026
Kieran was so great to work with, he communicated well and reached out to give me updates frequently so I always knew the timeline, he was friendly, he's not pushy at all.
15 February 2026
Helpful and excellent service
01 March 2026
All very efficient and quick
01 March 2026
Work on Comms issue was done however no apology was received when I collected the car. Although the Sat Nav was fixed the boot up of the system often takes place after I drive off, therefore the control disc remains black with no reverse camera.
01 March 2026
It all went very well. The problem for me, though, is the distance I have to travel to get to the location following the move from Bath. It takes me over an hour to get there to a place without transport links and in the middle of nowhere.
28 February 2026
Service consistently excellent, from welcome desk through service bookings and to the work done on the car (MOT and inspection this time).
28 February 2026
The Service Dept dealt with us eficiently and found the problem. It did take some time, the nail in the tyre was not spotted straight away, the wheel had to be taken off. However, once found, the tyre was changed quickly.
26 February 2026
From enquiring about the vehicle to picking up the vehicle, the service had been absolutely fantastic. Daniel Davis was an excellent sales man and answered all questions and kept me updated throughout the purchase.
26 February 2026
Darcy was very knowledgeable and helpful. I even had a little wobble while buying my electric car and Darcey guided me through any concerns. Darcey is an asset to your team.
25 February 2026
Friendly, efficient service and regularly kept updated
24 February 2026
I haven't visited Dick Lovett in Melksham since purchasing our mini almost 12 months ago
24 February 2026
Because of Terry. A first class professional. Always a 5-star experience when he's taking care of us and our vehicle.
FIND Dick Lovett Melksham.
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0122 556 0167
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2739
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2739
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
01 March 2026
Comprehensive support in setting up the IT in the car