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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
234 ratings and 202 comments received in the last 90 days.
22 September 2026
Dan G was really helpful and friendly and made the whole process as easy as possible.
21 September 2026
Dan and the of house staff were lovely. I was offered refreshments and made to feel welcome
20 September 2026
Sam was brilliant. We explored several different options before deciding on The Oxford edition. When I collected the car, Sam took time to explain things clearly, and the handover was perfect.
19 September 2026
The whole team at Melksham mini were brilliant especially Luke and Holly they made the whole experience and process an enjoyable one, both were very professional informative and friendly. I would throughly recommend Melksham Mini .
19 September 2026
From beginning to end Sam dean was brilliant and I have recommended him to my friends.I shall also let motobilty know of the help he gave me
18 September 2026
I have been a customer of Dick Lovett for ten years and always find the staff friendly and helpful as they have been with my recent purchase.
16 September 2026
Excellent serviceevery
09 September 2026
All the team at Melksham were very helpful in helping me make my choice of car. Receptionists are friendly, everyone was smiling, which indicated a happy, cohesive team. Dan Gurr was our salesman, and he was both informative and friendly.
08 September 2026
Really helpful, knowledgable and patient staff.
06 September 2026
Excellent customer service from the whole Mini Team at Dick Lovett - Melksham. Darcey was an excellent ambassador for the Company. Her personal touches, including the bunch of flowers when we picked up the new car were particularly appreciated.
04 September 2026
Outstanding service from Dominic.
03 September 2026
Darcey Banfield was brilliant! She made the whole process stress free and enjoyable, whilst maintaining a high standard of professionalism. She was patient and kind, and explained everything perfectly.
03 September 2026
Darcey, was so good at explaining everything
02 September 2026
The sales exec was exceptional, this was the second time I have bought a car from him.
29 August 2026
Welcoming, efficient, knowledgeable, plenty of tea and coffee. Darcey at bmw Melksham made the whole experience easy and fun and I had a beautiful bunch of flowers on delivery day x
22 August 2026
Dom was most efficient knowledgable and professional in handling our questions the actual sales process and the handover of our new Mini
22 August 2026
Great service, nice team
18 August 2026
Dominic was clear and understanding of our aprehension of owning a new EV for the first time. He reassured us thoughout the process with clear and concise instructions during hand over, we did not feel rushed and Dom was very patient . Thankyou.
18 August 2026
I have been in touch with the central finance team but no reply - not even an acknowledgement of my email.
07 August 2026
I had a very relaxing and easy couple of hours deciding test driving then doing the paperwork for purchasing a new mini
31 July 2026
No pressure sales
30 July 2026
Very knowledgeable, accessible and friendly staff. Whole process felt easy and relaxed.
30 July 2026
Dom was so lovely and really made the whole experience easy!
28 July 2026
Good customer service.
27 July 2026
Welcoming Helpful Understanding Professional Accommodating Pleased
26 July 2026
The service was top class from dealing with an amazing team. I would like to say I deal regularly with Dan Davis who was amazing as always from start to finish, many thanks Dan and the team.
25 July 2026
Sam Dean who dealt with our order was very helpful and took us through the process to get the car we wanted.
25 July 2026
All explained professionally
24 July 2026
There were issues with the vehicle that meant that the car was rejected. The issues were with MINI UK build standards and not the selling agent hence the 5 star rating for the selling agent.
23 July 2026
Brilliant help and advice from Kieran throughout the process. Took time to understand the spec we wanted and make the right choice. Friendly and professional approach
21 July 2026
All the staff from reception to sales were extremely friendly, helpful, professional and knowledgeable. Darcy was exceptionally good, it was a very pleasant experience from start to finish.
20 July 2026
Sam Dean helped us so much, was never pushy to sell me my car. Was very professional and a pleasure to deal with
18 July 2026
Holly was delightfully helpful throughout . She was reliable & went over & above what I had hoped
17 July 2026
Very helpful and knowledgeable Sales Executive.
17 July 2026
The experience was very good. Kieran the salesperson was knowledgeable and entusiastic and kept me fully informed during the process. The car turned up a week earlier than planned which is all good. Problem: Mini took ages to get a number plate on it
16 July 2026
Kieran was excellent. He kept me informed of progress of my MINI and answered all of my questions. Also had excellent service from MINI when enquiring about my payments.
14 July 2026
Holly was amazing throughout!
13 July 2026
Dominic was listening to me all the time and was able to find the mini that suited me, my personality and my preferences. I felt very safe in his hands.
10 July 2026
Friendly accommodating reception staff on arrival., same can be said of all the sales staff I came into contact with, all polite, patient and very helpful.
07 July 2026
Both Dom and Luke were very helpful and accommodating throughout the whole experience. Nothing was too much trouble and every phone call was dealt with promptly. All staff were friendly and helpful.
06 July 2026
We purchased a new Mini Cooper and a new Mini Countryman from Dick Lovett last week. The service we received was outstanding form particularly sales executive Dominic Wolff and his manager Luke Telfer. the process was just excellent. Thank You both
03 July 2026
Sam was brilliant from start to finish. The car was delayed but he kept us updated all along. Superb customer service
03 July 2026
Kieran is just wonderful, kind, caring, thoughtful and very well informed.
03 July 2026
Holly was amazing. She explained everything very clearly including the options available to me and was incredibly patient and reassuring while I made decisions. Thank you, Holly!
02 July 2026
Dan was very patient and explained everything in a way a more mature person can understand
02 July 2026
Lovely staff throughout the process. Also our dog is a good judge of character, he liked them
29 June 2026
Dan Gurr was extremely helpful throughout the whole process. I had a budget and he stuck to it. I am very happy with my new JCW Mini.
23 September 2026
Great service
23 September 2026
Excellent service, good communication, friendly knowledgeable staff.
23 September 2026
My car was collected and returned on both recent 'visits' without fuss and each person I was in contact with,whether in person or on the phone, were courteous and helpful.
22 September 2026
Seamless customer service, Charlie kept me informed through the day.
22 September 2026
Dealt with on time and the member of staff who dealt with me was very polite and courteous. Think his name was Charlie.
22 September 2026
Excellent customer service.
22 September 2026
Not 100% this time as the appointment was rescheduled a few times. The last reschedule was specifically arranged aligned to a pick-up service availability which then failed to materialise requiring an escalation to the Service Manager who resolved
21 September 2026
Fantastic customer care. Charlie explained the process to me thoroughly. The video received on email, after i left, indicating where my car needs to work done, was clear and very professionally done. My car was beautiful and clean upon collection.
21 September 2026
Excellent service from keiran kept up to date every step of the way asset to the company
19 September 2026
Always good service
18 September 2026
The appointment was easy to make, the service was completed promptly, and the video report was very useful. The facilities at Dick Lovett Mini are very comfortable and make the overall service offered extremely good.
18 September 2026
Everything went to plan- got the car back earlier than expected despite one issue ??
18 September 2026
Friendly welcome, excellent service from the staff
17 September 2026
Booked in our Mini Cooper for an MOT, which it passed with no advisories. The people at Dick Lovett Melksham were, as always, polite and professional. The car was ready in good time and the wash & vacuum was appreciated.
17 September 2026
Always great service and super friendly staff
17 September 2026
Friendly efficient service
17 September 2026
Professional helpful staff, kept me informed of issues if any , quick turnaround.
14 September 2026
Everyone was friendly and the service was good.
14 September 2026
All good, easy to book and sort
14 September 2026
Everything was efficient, friendly and professional.
14 September 2026
Because he was very welcoming and helpful and very lucky to have a excellent member of team working at mimi melksham
14 September 2026
All work completed as requested
13 September 2026
Staff were friendly and helpful
13 September 2026
Whilst the job was done quickly and without issues it was however much more expensive than any other garage for the same job. The only difference was the outside of the car was washed. There seemed to be numerous staff wandering about and chatting
13 September 2026
Staff polite, efficient and attentive . Thank you.
13 September 2026
Very good service they all no there job and how to treat the customer
11 September 2026
Great communication and perfect service.
09 September 2026
Apart from main dealers being generally to expensive for servicing, everything was good.
09 September 2026
Excellent service - staff were very polite and helpful - useful to have hot desk facilities so it is possible to work during the service.
08 September 2026
Very efficient service with everythin explained clearly
08 September 2026
Quick efficient friendly service
08 September 2026
MOT was fine, but despite being told every time you keep sending these messages to the wrong number. Please resend to Mrs Gosling at 07753659433, which should be as per your records.
07 September 2026
It took longer than expected
06 September 2026
Brilliant, helpful staff.
02 September 2026
2 Health check videos submitted but no video of the Bottom crank shaft pulley breaking
02 September 2026
The staff at Melksham branch are very professional from the lovely young ladies who welcome all, offer coffee and biscuits and locate the appropriate person to help with the car details, all I have met have been great employees, working hard.
01 September 2026
5 stars
01 September 2026
Friendly helpful service
01 September 2026
Didn't visit the centre because my car was picked up from my home
30 August 2026
We were told they would keep us informed, we weren't we had to phone to see if it was ready
29 August 2026
Friendly staff, well organised and everything explained.
29 August 2026
Exceptional customer service from Dom Wolff
27 August 2026
Team are fabulous
27 August 2026
Excellent service by all the Team at Melksham Mini. Thank you.
26 August 2026
Polite, efficient, hospitality great. It's nice to deal with people who are knowledgeable and will do anything to help and make the visit pleasant.
26 August 2026
Excellent care from Tom Short. Speedy completion. Great courtesy car.
26 August 2026
Terry was brilliant. Knowledgeable, polite and friendly. I usually consider Dick Lovett as an expensive garage option, but Terry definitely produced a lot of goodwill.
25 August 2026
i was looked after very well with coffee wilst waiting for my car to be repaired and cheked over staff very helpfull.
25 August 2026
The car needed washing again, to make it perfect. Otherwise all good, so 5 stars after that.
25 August 2026
Price seems really high for what was done Otherwise good
24 August 2026
Great service
23 August 2026
On time, staff very polite and I was contacted to be informed that my car was ready for collection.
22 August 2026
I asked for a diagnosis of why the aircon wasn't working. I left with it re-gassed and still not working after a wait of 3.5 hours and £130 bill plus another appointment for diagnosis and another bill.
22 August 2026
My purchase was dealt with very efficiently and professionally
21 August 2026
Car serviced in time slot, pleasant greeting and customer service from Terry also.
19 August 2026
Honest appraisalthat car did not need any service items even though it had been 12 months. So just an MOT but the car returned nice and clean.
18 August 2026
good service
16 August 2026
Super friendly staff
16 August 2026
Work was completed within time specified. Friendly and professional staff provided excellent service.
15 August 2026
Great handover experience, very informative, answered all our questions, nothing was to much trouble. We were not rushed or hurried during the hand over which gave us confidence. Thankyou Dominic
15 August 2026
Speedy, clear and prompt answers. The sales contact was uniformly excellent but I would have expected a little more of a loyalty bonus financially, considering the length of time I have been with this dealer, first in Bath and now in Melksham.
15 August 2026
Always professional
15 August 2026
It took three visits to have the brake pads and discs replaced as wrong parts were ordered. Given two stars as service manager was very apologetic otherwise it would be only one star.
14 August 2026
Friendly and Communicative
14 August 2026
I requested an email regarding the value of my mini if I traded it in, also if I sold it to you. I haven't received this information.
13 August 2026
Good communication from start to finish
11 August 2026
Great service and communication
10 August 2026
Very good
08 August 2026
Excellent service
08 August 2026
good communication friendly staff
06 August 2026
Great service and communication
06 August 2026
You collected my car cleaned it ?? and serviced it bringing it home safe and sound. What's not to like? ??
06 August 2026
Your whole setup is very professional. You know all work is done to a high standard which gives you peace of mind and your staff are great.
03 August 2026
Every thing very easy all requirements attended to with great personal service
03 August 2026
Communication Excellent
03 August 2026
Seamless and so friendly
02 August 2026
Always happy with the service the Melksham branch provides
02 August 2026
First visit to Mini in Melksham as I am moving to the area. Very good service and well looked after.
01 August 2026
Very helpful staff
31 July 2026
Very professional and prompt and knowledgeable with all questions
30 July 2026
Kept me aware of what was happening and time it would take.
28 July 2026
If the car needs an MOT at the same time as its service then we kind of expect that to be part of the booking - like it was last year. It wasn't. We now have to book it in somewhere else at our inconvenience.
27 July 2026
Everyone was v friendly. Repair was done swiftly
27 July 2026
Rear seat release knob appears to have been damaged
27 July 2026
Everyone I encountered was polite & courteous & I was kept fully informed of progress
26 July 2026
I had friendly helpful service, a courtesy car which I loved and my car back in good time - cleaned and shiny!
26 July 2026
Everything went smoothly.
26 July 2026
Perfect customer service
25 July 2026
Friendly professional staff.
25 July 2026
Very helpful. We always get excellent service. Was impressed by the video and frequent updates.
24 July 2026
Staff were great and prompt with calls and completion of fault, Dom helped with key set up prior to us leaving
24 July 2026
Good overall customer experience
22 July 2026
Well looked after, smoothly handled.
21 July 2026
Always helpful with my queries
20 July 2026
I was contacted by one of your salespeople to arrange to meet me to value my car and show me new options. He had contacted me as he knew my car was in for a MOT. I agreed to meet him and he never turned up.
20 July 2026
Home collection and delivery excellent.
20 July 2026
Everything all went to plan
20 July 2026
Excellent communication with the engineer about how it was due after only 6 month from purchase. Also gave other advice on further services.
20 July 2026
All good
19 July 2026
Friendly staff and kept me informed.
18 July 2026
Excellent customer service
18 July 2026
Great service as usual. Kept updated before, during and after the service was completed.
18 July 2026
Great service to pick up and deliver back - decent price and helpful video explanation plus Terry's commentary at both ends
18 July 2026
Polite staff, regular, clear and detailed information provided.
17 July 2026
Getting too expensive. Dealership needs curtesy cars/lifts.
17 July 2026
Great service as always
17 July 2026
Helpful and efficient service
17 July 2026
Easy communication and booking in process. Friendly technical support guy
16 July 2026
Very attentive staff and kept updating throughout the service
16 July 2026
No problem with anything picked car and really pleased
15 July 2026
Easy to book , pick up & drop off very convenient and with friendly , helpful driver. Service efficient, feedback helpful and without pressure to follow up flagged work immediately.
14 July 2026
Excellent service from staff and particularly Terry Cook.
14 July 2026
The staff were efficient and kind
14 July 2026
Polite informative consistent from Reception to the Service Advisor, wonderful atmosphere within the building
13 July 2026
Very good no complaints at all . Excellent customer service and support.
13 July 2026
Very polite and efficient.
13 July 2026
..
13 July 2026
Terry on the service desk was an absolute joy to deal with, very knowledgeable and very courteous.
13 July 2026
3 visits to get the correct brake cluster fitted is crazy. Service completed ok on the first visit but repeated instances of ordering the wrong brake light cluster just shouldn't happen.
13 July 2026
Excellent all round as usual.
12 July 2026
Efficient, very polite service
11 July 2026
The aircon had stopped working so the car was booked in fur a gas recharge. As well as that, the care was given a thorough check and washed.
10 July 2026
Efficient and courteous
10 July 2026
Really helpful, they always are !
09 July 2026
Didn't find what the problem was
09 July 2026
Excellent Customer Service. Everyone that I had the pleasure in interacting with was Very Friendly and professional.
08 July 2026
Everything was fab
08 July 2026
Excellent service and support from Dick Lovett Melksham.
08 July 2026
Polite friendly staff who carried out the service to my satisfaction plus the additional work that was required (wheel alignment following pot hole damage).
07 July 2026
As always your work is excellent and professionally done
07 July 2026
All seamless and easy many thanks!
06 July 2026
Satisfied about the overall treatment, however i think the cost of the service was a little high.
06 July 2026
Tom kept us informed at all times & the repair was carried out quicker than estimated
06 July 2026
Friendly staff
06 July 2026
Good service and communication about the work, they call and email us 5 times about upgrading the car which is slightly annoying.
05 July 2026
You came and collected my car, and kept me informed at all stages of how the work was progressing, and then delivered it back the following day. At all times your staff were courteous and efficient.
05 July 2026
MOT dealt with promptly.All staff friendly and professional.
04 July 2026
Easy to book, friendly service and work completed on time.
04 July 2026
Helpful and good communication
04 July 2026
Personable service
03 July 2026
Very friendly professional service. Mini returned lovely and clean!
02 July 2026
Good.
02 July 2026
All completed as and when told it would be, all the staff are very pleasant from beginning to the end
02 July 2026
Efficient professional and friendly
01 July 2026
Really great customer service from the MINI team in Melksham. Attentive, considerate, great working space that allowed one to continue working whilst waiting for the MOT to be completed, along with coffee and biscuits.
01 July 2026
Helpful and polite staff
01 July 2026
From receptionists, to sales, technicians and all staff you are made to feel welcome
30 June 2026
Excellent customer service Air conditioning as it was 37C
30 June 2026
Very helpful and informative
30 June 2026
Team were excellent. From front of houst to the techs doing the inspection.
30 June 2026
Excellent service from Kieran (Huntley) from the moment we walked into the showroom on 20th June through to collecting the car on 29th June.
30 June 2026
Very thorough
29 June 2026
Brake pads & air con completed in 2 hours.
29 June 2026
Initial attempts to get my Mini serviced in Swindon was unsuccessful with poor cooperation. Better at Melksham but with nothing special offered.Dis
FIND Dick Lovett Melksham.
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0122 556 0167
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2739
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2739
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
23 September 2026
Local dealership Dan and David at Melksham were very helpful and helped me get a great deal. The handover was excellent, Dan explained the workings of the car and answered my questions.