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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
199 ratings and 160 comments received in the last 90 days.
06 May 2026
The whole experience was very good especially the salesperson
02 May 2026
Friendly sales person who was happy to negotiate on extras.
01 May 2026
The whole team were great but have to commend Dan Gurr as being really great and would give him 200%
28 April 2026
Welcoming, polite and informative overall. Kieran listened to what I was looking for and thus the Mini met my hopes and expectations. He was also very good at giving updates on each stage of the process. Excellent service - thank you.
28 April 2026
Dom was very friendly, professional and knowledgeable not the typical pressurised sales experience you come across at most garages. He understood exactly what I was looking for in a mini spec and I am very happy with my choice thank you Dom
28 April 2026
Holly was always happy to help and always kept in touch giving me updates on the delivery etc.
28 April 2026
Service was excellent . As we both work full time and needed to travel 32 miles each way to the centre we were disappointed that we couldn't collect on a Saturday . Thus delayed how quickly we could pick up our new car .
24 April 2026
Great service, was not pushed at all which is refreshing
21 April 2026
The entire MINI team was amazing. Both Dan and Luke were fantastic as well as the whole MINI team! I fell in love with the car the moment I stepped into it. Dan was extremely patient with me and explained the whole process clearly.
20 April 2026
Darcey and the team made it really straightforward and I was informed every step of the way.
18 April 2026
We had a great experience at Mini Melksham and with Dom Wolff, he was fantastic and very thorough on the options for both car and finance packages. We have already recommended friends to get in touch with him when they start their new car search.
18 April 2026
Great team, great customer service
15 April 2026
Great customer service, good communication throughout process
08 April 2026
Dom felt more like a friend than a sales advisor, and he really knows his stuff. He listened carefully and made sure that we understood all the options. He's like a walking Mini encyclopaedia! He made buying our new Mini a really fun experience.
08 April 2026
Dominic was knowledgeable informative and checked stock list to find my perfect car! He is helpful , approachable and you feel you can put your trust in him!
08 April 2026
i was given all the infomation on the new car clearly.
03 April 2026
My experience at Mini was absolutely wonderful.My salesman Kieran was absolutely amazing..couldn't do enough for and he worked tirelessly to get me a car within a fortnight! I am so grateful for everything Kieran has done for me including after sales
03 April 2026
Excellent service and communication throughout.
30 March 2026
Excellent customer service from Holly from my initial contact email requesting a test drive through to purchasing a new mini. Holly kept me informed throughout the buying process and was so helpful nothing was too much trouble.
29 March 2026
Dom was incredible from start to finish. Incredibly informative and helpful without being pushy or overbearing. Made me feel comfortable and assured about everything! Top tier service.
27 March 2026
I dealt with Dom Wolfe, he was very attaentive, answered every question i had, made the whole process seamless and was just generaly a really nice guy.
25 March 2026
Sam Dean at Mini Melksham was excellent. We popped in on the off chance and Sam took time with us making sure we chose the right model, explaining all the options and handling the whole process - Sam was an excellent ambassador for Mini and D.L.
25 March 2026
Dan, the salesman was courteous, informative and patient and had an extensive knowledge about the Mini Electric.
24 March 2026
Not very impressed, Having received a survey question report about the experience and delivery of the vehicle before had even been received at the dealership, the pick up date was amended 3 times and then to add insult to injury - not enough space le
24 March 2026
Darcey in Sales kept us fully informed throughout the buying process and was extremely helpful, considerate and empathetic,
24 March 2026
The whole experience of purchasing my new mini was completeld without any problems whatsoever and I received the most excellent and professional attentionfrom the Sales Executive Sam Dean and the staff at the Dealership who were all extremely helpful
24 March 2026
Sam Dean and the team at Dick Lovett were fantastic from start to finish.
24 March 2026
Buying a mini was extremely straight forward and the choice of models available quickly was outstanding.
24 March 2026
I didn't know what type of Mini I wanted and Dominic was endlessly patient, giving me all the information I needed to make a decision.
21 March 2026
My experience at Dick Lovett MINI Melksham was truly exceptional from beginning to end. Dominic was outstanding, ensuring that the entire process was seamless and enjoyable. Thank you so much I LOVE my new MINI Countryman!
19 March 2026
The whole team at Dick Lovett Melksham were an absolute delight to deal with. Great customer service - nothing was too much trouble for them.
18 March 2026
Sam Dean the salesman was really amazing. We were not sure on changing our 2 year old convertible up for an Aceman - but Sam arranged a test drive for us. No pushy salesman - just a guy who cared that we had the correct car for us and a great deal.
18 March 2026
I visited Dick Lovatt in Melksham & was greeted by Dominic. He was friendly and helpful. Dominic showed me all the different models and choices. Throughout the buying process he was on hand to answer my questions and ensured I was happy. Fabulous!
16 March 2026
Sam very helpful and solved all our queries
16 March 2026
Very welcoming kept us fully up to date and answered all our questions
15 March 2026
Happy customer.
13 March 2026
I was a little apprehensive about walking into the showroom and buying my first car on my own but Holly Edwards instantly put me at ease. She went above and beyond to make me feel comfortable with my purchase and there was no hard sell or pushiness.
11 March 2026
Darcie was very knowledgeable always on hand to help,always had the answers to any queries, kept me informed and up-to-date from start to finish.
10 March 2026
Kieran provided excellent customer service as did Luke and Darcy all should be commended on their focus on doing the very best for the customer
10 March 2026
Not kept waiting, no pressure to buy, very helpful, answered all our questions and put up with us.
10 March 2026
Highly professional and warm friendly service by all at the dealership throughout the experience. It was so easy to make an appointment, fantastic comms at all times and the awesome customer experience that I received from Holly was exceptional.
10 March 2026
Can't fault the service. Spot on.
09 March 2026
There were a few issues during the process that caused me inconvenience, so I can't say I was completely satisfied. Plate reg. issue and delay to registering system, no fault of my own.
07 March 2026
Darcey Banfield was an exceptional sales person - knowledgeable, sensitive to customer pace & preferences, a high fidelity to the brand of Mini without being overly assertive about one type over another. This is highly credible and welcomed.
06 March 2026
Dominic Wolff took a professional approach to understanding my needs and recommending a solution that fits. The handover process was very efficient and enjoyable.
06 March 2026
Sam Dean is an excellent representative of Dick Lovett Mini in Melksham. I wouldn't hesitate to recommend him to future customers.
02 March 2026
Dominic Wolff at Melksham was incredibly helpful and informative during the whole process of choosing a new mini
01 March 2026
Comprehensive support in setting up the IT in the car
28 February 2026
Darcey really looked after me. She is a real asset to your company.
28 February 2026
Good communication and a timely delivery
27 February 2026
Warm, efficient service from everyone involved from the Reception desk to Sales and Finance. I was kept informed of progress with my order and able to drive my new car away earlier than hoped.
26 February 2026
It just oozes professionalism.. I've bought a few cars in my lifetime but the service I received at melksham was top notch. nothing was too much for the sales guy that handled my sale. not pushy just full of good facts patient and honest.brilliant.
24 February 2026
Dan Davies was excellent from start to finish. He listened to me and worked hard in the background to get the mini I wanted.
24 February 2026
Sam was very helpful & patient - quick to respond, clear & concise - a pleasure to work with - many thanks.
23 February 2026
Kieran was so great to work with, he communicated well and reached out to give me updates frequently so I always knew the timeline, he was friendly, he's not pushy at all.
23 February 2026
All staff friendly yet professional. I must single out Daniel, Luke and David who impressed me very much. They know the product inside out, so very knowledgeable and very helpful indeed.
15 February 2026
Helpful and excellent service
13 February 2026
Darcey was super helpful despite numerous tedious questions.
06 May 2026
Took longer than advertised. Was told someone was coming with further info but after 20 min I needed to be somewhere else. Pleased by hospitality and coffees. Had been told there would be an interior clean and emptied the car in preparation, but not.
05 May 2026
Friendly and professional
02 May 2026
Because they were very quick with doing the service and mot went through everything they did and were very friendly couldnt fault them at all
01 May 2026
MOT was completed on time
01 May 2026
Really friendly everything was explained to me and I was made to feel welcomed
27 April 2026
Good and prompt service. Your representative was brilliant at relaying ongoing information about my car.
27 April 2026
Tom the service advisor was excellent throughout the process with the issues being sorted with minimal fuss or inconvenience. well done Tom
25 April 2026
My car was collected from bath and returned the same day which made everything a lot easier. I like that you now have a finance option for expensive repairs. I was also kept informed of collection and drop off times and of work needed.
25 April 2026
Most disappointing mini service I have received. I need 2 new tires and no one called me so now I need to come back or find a tire retailer. Also they said 'should we wash your car' and they did such a poor job.
23 April 2026
Always a fantastic service
22 April 2026
Terry was brilliant as usual. He sorted my car out with no issues. Always, polite, friendly, knowledgeable, and nothing is too much trouble. Also Richard who picks up and drops off my car brilliant service, lovely man. Thank you ??
20 April 2026
Friendly, helpful staff, pleasant environment in show room and work carried out efficiently.
20 April 2026
Always have a good service at the Melksham branch
20 April 2026
Great service
19 April 2026
Great service. ??
18 April 2026
Quick, efficient, friendly service
18 April 2026
Everything was carried out as planned.
18 April 2026
To the point explained things
17 April 2026
My mini is a very loved mini coming to the end of its days but Terry always gave me great respect with its MOT journey
16 April 2026
Service as expected
15 April 2026
Dick Lovett Mini Melksham exceed my expectations every time. I cannot ask for any more from a service provider
14 April 2026
Everything carried out to my satisfaction, including looking for a rattle within my car, which i only told them about on the day i took the car in.
14 April 2026
Staff polite, friendly but professional. Option to leave mini after hours very useful.
10 April 2026
Was satisfied at the time of my visit - though I was there twice as long as I had expected . Unfortunately, the information I was given regarding the rear tyre needing replacement before the MOT was not conveyed with any urgency & that was a problem
08 April 2026
Your reception staff were very pleasant and helpful. Your Technician who came to greet me to explain about the MOT Service was friendly and professional and my Mini was returned to me at the end of the day in sparkling condition having been valeted.
05 April 2026
Consistently good
04 April 2026
Came in to change break pads and was told I needed new discs too (after 20k mileage) costing £450
04 April 2026
Very well looked after
04 April 2026
Completely satisfied Appointment on time Works completed Cost as stated
03 April 2026
Great service
02 April 2026
brilliant service
01 April 2026
Did what they said they would
01 April 2026
Excellent. I was really impressed with Terry's professionalism, attention to detail and customer service. During the MOT, I stayed and took work calls. The staff ensure the ambiance is always comfortable and supportive of my needs.
01 April 2026
Sat and waited while the job was done, had a pot of and a coffee with biscuits too.
01 April 2026
Terry Cook and the team always make the visit a good one, even for something as basic as an MOT. The availability of pods for working while waiting is good, as is the availability of drinks.
31 March 2026
Very efficient and helpful staff Appointment was kept to time and answered all my questions knowledgeably
30 March 2026
Very pleasant and helpfull staff. Especially your sales team, Daniel Davis has always been very helpfull.
30 March 2026
Everything went smoothly with the work on my car and I was provided with a courtesy car.
29 March 2026
.
29 March 2026
Very grateful with the service department and Tom who dealt with my minis new heating box replacement and liaison with the warranty department to use goodwill.
28 March 2026
Excellent service, very professional and friendly
27 March 2026
If you're lucky enough to cross paths with Terry at Mini, you'll know exactly why I'm raving about him. From the moment you walk in, Terry brings an energy that's equal parts professionalism and genuine enthusiasm!
27 March 2026
Reference my feedback directly with Melksham. Disappointing service and cross sellling work.
27 March 2026
All went to plan.
26 March 2026
My car was booked in for 9.30am. I was told that it would take about 3 hours for the service and MOT. I did not get my car back until 5.00pm. It was explained that it was very busy. In that case. Why was I asked to bring on my car so early? Not happy
25 March 2026
Everything ran like clockwork, I was looked after whilst waiting with and communication was good.
23 March 2026
Drop off pick up made very simple. Terry always great
23 March 2026
Friendly and efficient staff.
22 March 2026
Friendly helpful staff on arrival, excellent video of vehicle check
22 March 2026
Brillliant customer service
18 March 2026
Pleasant staff and comfortable waiting area
18 March 2026
Excellent service pleasant staff
17 March 2026
Quick and efficient service with polite and friendly staff
17 March 2026
Superb service from start to finish.
15 March 2026
Technician highlighted slight tear in N/S Rear tyre and recommended I need a new tyre. Immediately took it to a specialist tyre fitting company only to be told tyre was fine and did not need replacing.
15 March 2026
Always very good service
12 March 2026
Lovely staff
10 March 2026
The car needed an MOT, annual service, rear pads, and air-con re-charge. I had a rough estimate of the total in my head - the final bill was less than I'd estimated and at least on a par if not cheaper than local, non-dealer garages near me.
10 March 2026
friendly,efficient
09 March 2026
Great service - friendly and efficient
09 March 2026
Excellent service
09 March 2026
Whole process was straightforward. Staff were friendly and informative. This was a
09 March 2026
From start to finish, all staff were courteous, helpful and looked after us well. Charlie also dealt with the details and arrangements with attention to detail exceptionally well.
09 March 2026
Perfect
09 March 2026
Friendly check in and issue of courtesy car. Video from mot good to have.
05 March 2026
Courteous, professional & friendly staff. Good environment in which to wait for the car to be serviced. Car returned cleaned outside and in. It would be five stars but the time taken seemed out of proportion with this being just a brake fluid change.
04 March 2026
Terry and the team looked after me so well. I came away thinking what a great experience it was
04 March 2026
Everything done perfectly by excellent staff
04 March 2026
All aspects of the
04 March 2026
Everything was done to my satisfaction. Two tyres needed replacing so I was grateful to get that done there and then. John, who looked after me, was excellent at communicating what was going on. Very impressed with him.
03 March 2026
Dan Davis and Luke Telfer are a credit to Dick Lovett MINI. They have communicated well throughout the purchase of our MINI. The purchase was seamless from initial enquiry to handover. Thank you Dan and Luke
03 March 2026
I don't like being asked to pay for even more things when I come in to drop off the car. It's unexpected. I was already paying a lot already. Using the obvious sales tactic 'only £100'. Made me uncomfortable, obligated and I felt pressured to do it
03 March 2026
My car was collected from home and delivered back. The MOT was carried out and explained. New windscreen wipers fitted. Plus brake fluid. Kept informed through the day
02 March 2026
Amazing team. Amazing support.
01 March 2026
All very efficient and quick
01 March 2026
Work on Comms issue was done however no apology was received when I collected the car. Although the Sat Nav was fixed the boot up of the system often takes place after I drive off, therefore the control disc remains black with no reverse camera.
01 March 2026
It all went very well. The problem for me, though, is the distance I have to travel to get to the location following the move from Bath. It takes me over an hour to get there to a place without transport links and in the middle of nowhere.
28 February 2026
The Service Dept dealt with us eficiently and found the problem. It did take some time, the nail in the tyre was not spotted straight away, the wheel had to be taken off. However, once found, the tyre was changed quickly.
28 February 2026
Service consistently excellent, from welcome desk through service bookings and to the work done on the car (MOT and inspection this time).
26 February 2026
Darcy was very knowledgeable and helpful. I even had a little wobble while buying my electric car and Darcey guided me through any concerns. Darcey is an asset to your team.
26 February 2026
From enquiring about the vehicle to picking up the vehicle, the service had been absolutely fantastic. Daniel Davis was an excellent sales man and answered all questions and kept me updated throughout the purchase.
25 February 2026
Friendly, efficient service and regularly kept updated
24 February 2026
I haven't visited Dick Lovett in Melksham since purchasing our mini almost 12 months ago
24 February 2026
Because of Terry. A first class professional. Always a 5-star experience when he's taking care of us and our vehicle.
23 February 2026
Everything went really smoothly
23 February 2026
I brought my little dog & everyone made a fuss of her & were really welcoming
21 February 2026
Everyone at Mini Melksham helpful and professional throughout. Mini was fixed in time expected at a reasonable cost.
21 February 2026
The usual top professional job
19 February 2026
MOT completed very efficiently. Lovely to have the car back beautifully clean!
19 February 2026
Fantastic service as always!
17 February 2026
So quick to repair the car.
17 February 2026
Helpful and informative
17 February 2026
They are always professional and take good care of me when I'm there. Extra thankyou to Tom he's a great ambassador to your brand!
17 February 2026
Good service. Kept me informed about what was going on. Very polite everybody i dealt with.
16 February 2026
Kieran Huntley my sales representative was brilliant through the whole process and made me feel very relaxed about it all unlike my last purchase.
15 February 2026
Always a easy to book efficient service. All staff are very good.
15 February 2026
Quick and efficient service while you wait
15 February 2026
Came in for a brake fluid service, final price ended up being cheaper then originally quoted, really happy with the service.
14 February 2026
Polite and professional
14 February 2026
Polite, friendly and helpful staff. Work carried out quickly and efficiently. No pushy sales people.
13 February 2026
Appreciated my car being washed and valeted Staff helpful and knowledgeable Would have appreciated not having to wait so long in car showroom to get my car back but didn't have to wait as long as previous years !
FIND Dick Lovett Melksham.
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0122 556 0167
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2739
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2739
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
06 May 2026
The whole experience from the ordering process through to delivery was great! The salesperson Holly Edwards took time to fully understand my requirements for colour and specifications and cost Which paid off when my vehicle was delivered!