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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
193 ratings and 130 comments received in the last 90 days.
07 June 2025
Excellent handover
03 June 2025
My wife felt good having a sales lady
03 June 2025
Straightforward snd easy process. Responsive and helpful
31 May 2025
The service was ok
30 May 2025
Mini in melksham - DAN GURR was very helpful keeping me informed with my progress and purchase of my mini JCW. Staff at mini where also helpfull.
29 May 2025
No matter how insignificant my questions were they were always answered in a professional manner. The flowers were a lovely touch, making me feel valued as a customer.
29 May 2025
Clarity around cost and fees
23 May 2025
Dan Davis was really helpful and made the whole experience a real pleasure.
20 May 2025
We had a perfect adviser, Mr Sam Dean. He built grate relationships and looked after us, as the customers.
17 May 2025
Friendly and helpful staff
09 May 2025
Very happy - given enough time to go through the purchase and px. Maybe need a longer steer on the layout of the dash and how to find stuff! Going completely digital from analog last mini was a learning curve
04 May 2025
Kieran was very enthusiastic and cheerful and always rang or emailed as needed and kept me informed of progress of my new MINI throughout. If he didnt know the answer to something he found out and came back with the answer.
03 May 2025
They were very responsive and pro active
01 May 2025
Dan Gurr was extremely helpful and made sure we had enough time at each phase to consider every decision. Nothing was rushed and we felt happy to proceed at each stage. The delivery of our new car was excellent. Dan sent videos to update us.
01 May 2025
Overall experience great
18 April 2025
Hand over could be more suited to my requirements.
11 April 2025
Looked after extremely well and a generally seamless and stress-free experience.
08 April 2025
Experience from start to finish was excellent and I know if I need help they are still on hand.
04 April 2025
Kieran our sales contact excellent throughout process Whole staff charming and excellent facilities
01 April 2025
For Holly Edwards, who was an amazing sales executive. So thorough and affable.
31 March 2025
Excellent customer service
31 March 2025
Staff readily available to help with queries
30 March 2025
Dan Gurr knew the product really well, was able to answer all my questions and communicated really well throughout the process.
28 March 2025
Daniel Davies was excellent as always, but unfortunately there were some issues with the Mini App, which meant the whole thing took much longer than it should have. A little frustrating, but Dan handled it well and we got there in the end.
27 March 2025
Very helpful and friendly staff and made to feel very welcome
25 March 2025
Customer service was second to none. John and Kieran were exceptional, and the process was clear, simple and stress free.
25 March 2025
From start to finish they kept me informed of the progress, And always politely welcomed which is a good sign that they cared,
25 March 2025
I was given a good choice and availability of the model I was looking for.
21 March 2025
Kieran kept informed throughout.
09 June 2025
quick and easy process, and kept up to date.
09 June 2025
Pleasant and efficient
09 June 2025
easy to book & the MOT was dealt with in a prompt manner.
08 June 2025
Once again great service and all very polite
07 June 2025
Did everything they could to help me get the car I wanted
04 June 2025
Very pleased, see comments above, but it took longer than the 2 hrs so I was under pressure to keep to my plan for the day work wise.
04 June 2025
Good customer service.
03 June 2025
All went to plan. Looked after well whilst waiting.
03 June 2025
Very satisfied.
02 June 2025
Quick service
02 June 2025
.
29 May 2025
Answer as above.
28 May 2025
I have always thought that as part of a service there are basic elements of the car that are checked - including the oil windscreen wash and coolant levels. It would appear that all three were overlooked this time. I am following up with management.
27 May 2025
As above. Everything from dropping my car to picking it up is excellent
27 May 2025
You are always informed what is to be done on the day.
27 May 2025
Terry kept me fully informed and was very professional
27 May 2025
Jacob offered to get the car cleaned - which was great, and also arranged for someone to collect me - great service
25 May 2025
I wasn't made aware of a 3rd party requesting payment online for servicing costs and with cyber security a priority this item needs to be thought through. The client manager was very understanding I paid face to face on car collection.
25 May 2025
In addition to the air con regas a vehicle health check and wash and vac was performed. A video of the health check was later emailed to me by the technician.
25 May 2025
On the ball
24 May 2025
Holly Edwards was excellent and made our change easy
24 May 2025
Pleasant members of staff who kept me informed and provided coffee
22 May 2025
Faultless
21 May 2025
The customer service we received at Mini Melksham during the purchase of the vehicle and the recent service appointment were excellent.
20 May 2025
Experienced no problems
20 May 2025
Terry was fantastic, very welcoming and kept me informed where necessary.
20 May 2025
Excellent communication. Answered all questions. Would highly recommend Sam Dean.
20 May 2025
Terry my service agent was very helpful, friendly and gives good advice about what is and isn't needed to be done.
19 May 2025
As above - Terry is key to this score
18 May 2025
It was a good job this time. But a dealership is expensive and there are things they are barred from doing for an older car (2007) because BMW won't supply parts
17 May 2025
Really appreciate the video with the mechanics's description of what he's seeing under the car. I find this very helpful!
16 May 2025
Paperwork on tracking not resolved.
13 May 2025
Terry and the team at Dick Lovatt Melksham are great. They dealt with recall issue and even washed my car!
13 May 2025
Always informed of time for service to be completed by
11 May 2025
Will was truly brilliant given a slightly frustrating couple of visits
09 May 2025
Like I said previous answer
08 May 2025
Very clear communication and updates.
07 May 2025
Terry is excellent
07 May 2025
Same as above
07 May 2025
Very easy to book my car in for some work. Good communication of what was going on and when my car would be ready for collection.
07 May 2025
Initial repair ok, but ongoing communications are painfully difficult.
07 May 2025
I was liaising with Will who is a gem and took me through every step and answered many technical questions.
07 May 2025
I gave 5 stars because it was worth 5 stars.
06 May 2025
Quick turnaround in fast lane. Car cleaned as well!
06 May 2025
Staff always so helpful
05 May 2025
Great communication
04 May 2025
Amazing service, good prices, staff always smiley and helpful
03 May 2025
My Mini was serviced, the oil changed and it was cleaned beautifully inside and out and looked sparkling when I collected it!
27 April 2025
Same standard of service as the Swindon branch
24 April 2025
So satisfied that I keep coming back regularly!
23 April 2025
The staff are friendly and professional.
22 April 2025
Kept well informed
21 April 2025
Service done on time
21 April 2025
Engine compartment would have benefited from clean/protective spray application. Not up to standard promoted by and expected of Dick Lovett.
20 April 2025
No problems
20 April 2025
Because after spending so much money on a new car, you would want good service.
17 April 2025
We were very satisfied. The MOT was completed on a timely basis and we weren't left hanging around all morning.
17 April 2025
It was a very smooth process from booking until completion. The work pods was a very nice surprise where I could work uninterrupted and very comfortable area to work in.
16 April 2025
Everything completed as planned.
16 April 2025
To clarify, my name is John Lynch (not Litch). It was a shame the car was not washed as promised.
15 April 2025
The service and interaction with the staff was perfect.
14 April 2025
Very explanatory and right on time service
14 April 2025
Very professional
14 April 2025
Excellent service all round
13 April 2025
Always a pleasant experience taking my Mini to the service department. Terry Cook is friendly, professional and helpful. It's very comfortable waiting for the car to be ready with great coffee and biscuits!
11 April 2025
Great service
09 April 2025
Poor telephone communication. Poor service. Misinformed on several occasions After 2 visits and 4 telephone calls repair not completed. Telephone call telling me car was on ramp and needed attention when I had the vehicle No attempt to resolve.
08 April 2025
The service team serviced the transmission and added oil and also realigned the wheels. Very satisfied.
08 April 2025
Everything was sorted
08 April 2025
Everything you needed to do you did and you didnt force me to have any work done that wasnt necessary
07 April 2025
My interaction with the Mini centre has always been positive.
04 April 2025
From answering the phone to resolving an issue, I was kept up to date with all that was happening, and Terry Cook went above and beyond to ensure that both myself and my car were looked after. Hugely grateful!
03 April 2025
I like the polite professional service from the first phone call booking to collecting the car all done in a reasonable time and cleaned and serviced.
03 April 2025
As above, I simply should have come to DL from the start.
03 April 2025
All necessary work undertaken, quote given, reflected amount paid. Delivered to home address.
01 April 2025
Mini serviced, MOT and mud flaps fitted, all sorted by early afternoon ready for collection
01 April 2025
As above
01 April 2025
Always someone to greet you and help
31 March 2025
Excellent service.
30 March 2025
It's a bright & modern dealership with friendly and professional staff, and with excellent facilities for customers who choose to wait, as I did.
30 March 2025
Good communication before anything has to be done x
30 March 2025
It would be higher if I was notified about the possibility of a courtesy car when booking mine in with the service team, instead I had to get a taxi as it was too late by the time I enquired myself
30 March 2025
Work carried out as needed. Also Terry was really helpful and got me set up on the MINI app.
29 March 2025
The service and team were all great, My only criticism was the complementary car wash, which was carried out to a poor standard.
29 March 2025
Booking is easy and service is superb
28 March 2025
Work done as requested. Good customer service. Additional charge advised
28 March 2025
Good service.
28 March 2025
I thought the brakes were soft with long pedal travel & lacked feel when braking from high speed, no problem around town. Technician agreed that they didn't feel quite correct & went through a lot of work trying to correct this.
27 March 2025
Made to feel welcome and a bit special. Staff are supoer polite and friendly.
25 March 2025
Very pleased with the professional and courteous service provided by Terry and team at Melksham. Went out of their way to ensure that I didn't have to wait too long to have yearly service and MOT. Kept me updated throughout.
25 March 2025
Terry and the service team provided quick and good service, and I appreciated having the use of one of the 'pods' to work in while I waited, too.
24 March 2025
Dan is such a genuine great guy! He is so helpful picking up our mini and taking it to melksham. We couldn't ask for anything more!
24 March 2025
All went smoothly and quickly , Terry was very professional.
22 March 2025
Great video showing me underneath my car. no pressure to buy anything above what I might have needed for my MOT. It's a shame. No discount was given on the MOT price as I have been a customer for many years.
22 March 2025
same as before, wait too long
21 March 2025
I'd like to shout out Janet Clark and the technician that worked on my Mini! I was originally booked in only for a MOT, not only did they do the MOT, but also my break service and car wash! Janet also provided an excellent service and hot chocolate.
20 March 2025
Friendly helpful and kept me updated at all times
20 March 2025
Terry Cook was a consummate professional. Explaining all without being patronising.
19 March 2025
Terry is super helpful, always explains clearly any work that needs to be done. Professional and friendly. Matt - the vehicle check on my car - he explained clearly via video any issues but also pointed out areas that were in good condition
19 March 2025
Service was amazing as always.
08 June 2025
Nice showroom. We wee given a coffee and never felt under any pressure. The car sold itself.