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OUR CUSTOMER REVIEWS.
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
231 ratings and 185 comments received in the last 90 days.
30 October 2026
Daniel Davies was very helpful and took time to explain everything before I was delivered my new Aceman
27 October 2026
A totally professional, knowledgeable, patient and personable experience with Holly Edwards who, in all my 66 years, provided the best customer support I have ever had.
27 October 2026
Love the car but as an older person I feel I needed more info as to what everything does. I also would have appreciated an actual handbook
26 October 2026
Really helpful sales team, quick and easy paperwork and handover.
24 October 2026
Holly was very knowledgeable and completely understood and delivered the product we wanted
23 October 2026
The process was very smooth. The sales staff were extremely helpful.
18 October 2026
Fabulous customer service in all areas - reception, service department, sales - Dan Burr and finance - Dom Wolff.
15 October 2026
I was looked after by Sam Dean who was excellent! He helped me find the right mini and kept me informed throughout the whole process. He explained everything to me very clearly and I felt very confident with my car
14 October 2026
Easy and straightforward from start to finish. Appreciate Dan fitting in with my work commitments, arranging a pod to work from & flex his own time to fit in with me. A clear handover with enough explanation to enjoy the car but not overwhelm.
13 October 2026
The lady was very professional and extremely knowledgeable and not forgetting the most important virtue of kind. A credit to your company
08 October 2026
Very smooth process from start to finish. Excellent communication from Daniel Davies.
05 October 2026
Darcey was very good at giving us all the information I needed, with regard to my options.
04 October 2026
Fantastic service from Saffi leading up to and on day of collection. Also a big thank you to David for help on the paperwork.
02 October 2026
Really good customer service, friendly, helpful and proud of their product.
01 October 2026
It was such a friendly professional experience from all staff members, the sales person made us relaxed and explained all details about the Mini in a very professional way.
30 September 2026
Generally excellent but felt there could have been better recognition and reward for being a loyal Mini customer.
29 September 2026
Excellent customer service from Darcey and Luke. They provided really clear information on purchasing options and kept me well informed throughout the process, reponding quickly to my queries. Welcoming and approachable at all times.
27 September 2026
Sam provided outstanding service during my car purchase. When a dent issue arose, he has been handling it professionally, kept me informed, and ensured everything would be sorted smoothly. Thanks, Sam!!
27 September 2026
Dan was very helpful from start to finish of the purchase of our new mini -he explained everything clearly and nothing was too much trouble Well done Dan for helping us get the right vehicle and thank you again
25 September 2026
Great staff, Sam reassured us that he was at the end of the phone, anytime if we had any questions. He kept us informed periodically while we waited for our new car. When ever we visited the centre we were always greeted by a staff remember
25 September 2026
There was an issue with the key and Kieran went the extra mile, even coming out to my home to sort out.
25 September 2026
Excellent
23 September 2026
Local dealership Dan and David at Melksham were very helpful and helped me get a great deal. The handover was excellent, Dan explained the workings of the car and answered my questions.
22 September 2026
Dan G was really helpful and friendly and made the whole process as easy as possible.
21 September 2026
Dan and the of house staff were lovely. I was offered refreshments and made to feel welcome
20 September 2026
Sam was brilliant. We explored several different options before deciding on The Oxford edition. When I collected the car, Sam took time to explain things clearly, and the handover was perfect.
19 September 2026
From beginning to end Sam dean was brilliant and I have recommended him to my friends.I shall also let motobilty know of the help he gave me
19 September 2026
The whole team at Melksham mini were brilliant especially Luke and Holly they made the whole experience and process an enjoyable one, both were very professional informative and friendly. I would throughly recommend Melksham Mini .
18 September 2026
I have been a customer of Dick Lovett for ten years and always find the staff friendly and helpful as they have been with my recent purchase.
16 September 2026
Excellent serviceevery
09 September 2026
All the team at Melksham were very helpful in helping me make my choice of car. Receptionists are friendly, everyone was smiling, which indicated a happy, cohesive team. Dan Gurr was our salesman, and he was both informative and friendly.
08 September 2026
Really helpful, knowledgable and patient staff.
06 September 2026
Excellent customer service from the whole Mini Team at Dick Lovett - Melksham. Darcey was an excellent ambassador for the Company. Her personal touches, including the bunch of flowers when we picked up the new car were particularly appreciated.
04 September 2026
Outstanding service from Dominic.
03 September 2026
Darcey, was so good at explaining everything
03 September 2026
Darcey Banfield was brilliant! She made the whole process stress free and enjoyable, whilst maintaining a high standard of professionalism. She was patient and kind, and explained everything perfectly.
02 September 2026
The sales exec was exceptional, this was the second time I have bought a car from him.
29 August 2026
Welcoming, efficient, knowledgeable, plenty of tea and coffee. Darcey at bmw Melksham made the whole experience easy and fun and I had a beautiful bunch of flowers on delivery day x
22 August 2026
Dom was most efficient knowledgable and professional in handling our questions the actual sales process and the handover of our new Mini
22 August 2026
Great service, nice team
18 August 2026
Dominic was clear and understanding of our aprehension of owning a new EV for the first time. He reassured us thoughout the process with clear and concise instructions during hand over, we did not feel rushed and Dom was very patient . Thankyou.
18 August 2026
I have been in touch with the central finance team but no reply - not even an acknowledgement of my email.
07 August 2026
I had a very relaxing and easy couple of hours deciding test driving then doing the paperwork for purchasing a new mini
01 November 2026
Very professional and courteous. Tom was very helpful.
01 November 2026
service by staff was very good and work carried out promptly
31 October 2026
The Mini Melksham dealership never fails to look after the customer from the welcoming staff, tea and biscuits and to looking after the car.
31 October 2026
They sorted out a tricky problem with my phone connecting to my Mini in addition to the service.
31 October 2026
The reason I bring my vehicle to you is for the professional and helpful service I always receive.
31 October 2026
Very courteous, the car was done in the time spans , cleaned .
28 October 2026
I'm always very satisfied with Dick Lovett Mini and I've been a customer for over 10 years now
28 October 2026
The showroom is has a comfortable and relaxing vibe, which makes all the difference when visiting and, in my case, undertaking work.
27 October 2026
As with every previous service, the experience was very good
26 October 2026
Service is good but this is the same window not closing problem we had a year ago. So it was not fixed first time
26 October 2026
Everything was as efficient as always.
26 October 2026
Welcoming staff. Comfortable environment to wait for service to be completed. Colleague kindly got me a hot drink and biscuits. Nice touch! Efficient and professional service from everyone. Many thanks.
26 October 2026
Efficiency, friendliness and helpful throughout
25 October 2026
Very pleased a new tyre was fitted in a morning & not leaving our MINI with you & waiting all day as planned. Terry Cook advised the correct tyre pressures for our UK MINI are in the Infotainment screen rather than on the plate on the door pillar.
25 October 2026
My 13 year old Mini All4 needed new front discs & brake pads but when the technician went to do the work one caliper was completely seized and needed to be replaced. Terry kept me fully informed of progress throughout. The technician was excellent.
24 October 2026
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24 October 2026
Tom was very helpful
24 October 2026
All personal interactions were excellent. My dissatisfaction if any is with BMW in that the failure occurred on a vehicle with only 34K miles. The subsequent recommendation also suggests that the manufacturing standards could be improved.
24 October 2026
Was very satisfied, did take a while but was advised when dropping car off that it was a busy day.
23 October 2026
Very courteous attention and a lovely clean car
22 October 2026
The team at Dick Lovett are always so helpful and go above and beyond.
21 October 2026
Promp, efficient friendly service.
21 October 2026
Good service
21 October 2026
Tom was fab in the Melksham Branch dealing with my service. No complaints. Super friendly and helpful on any wuestions i had. Great advise and knowledgable.
21 October 2026
Brilliant
21 October 2026
Brilliant service from the team at MINI Melksham (as always).
21 October 2026
Completely satisfied
21 October 2026
Service all good with my mot
21 October 2026
Previous services have always been completed within a few hours of drop off time. However on this occasion, although I booked a drop off at 8.30am, I was surprised to be told when returning to the garage at 2.30pm that the car was only just going in.
21 October 2026
Very sufficient service.
19 October 2026
Service is always good at Mini Melksham
19 October 2026
Tom and his colleagues were excellent every step of the way with their customer focus.
19 October 2026
Lots of slots and soon, efficient when arrived and job completed quickly.
19 October 2026
Mini dash cam carefully fitted well within time. The engineer (sorry I've forgotten his name again - he was young with dark hair and very good) set it up on my phone and carefully explained how to use it. Kieron also took time to explain the MiniApp.
17 October 2026
Pleasant customer service and kept informed
15 October 2026
Arrived early immediately booked in and mechanic took keys to start service etc. Offered and given coffee of choice.
14 October 2026
Good communication throughout.
13 October 2026
My daughter Jayne Lewis bought my Mini it for it's service and she said every thing was fine Hazel
13 October 2026
I would normally give 5, but my 2 hour while you wait, became 3 hours. However, this was because of broken down equipment & was something that couldn't be helped. The main thing is that my MOT was completed.
13 October 2026
Always friendly and well informed service. Staff take time to explain and keep you informed. Terry always excellent.
12 October 2026
Great job. Thanks for fitting us in so quickly for emergency work
12 October 2026
All efficiently and professionally managed .
11 October 2026
Driver arrived promptly to pick up car. Service department kept me informed and car delivered back in a clean state.
11 October 2026
Polite and helpful
10 October 2026
Helpful service and lovely staff
09 October 2026
Personal attention and good explanations.
08 October 2026
Very thorough assistance and explanation of all my options for the new car.
06 October 2026
Generally all good however when I received the vehicle check report quite a few items come across as alarming - when I questioned these it was clearly explained that they were just cautions.
06 October 2026
A great experience due to the helpfulness of the Mini team in getting my car picked up, taken to Melksham for its MOT and service and delivered back to me in time for school pickup. Thank you to the team!
05 October 2026
Everything was done per schedule and I was kept informed at all times.
05 October 2026
Excellentservice
04 October 2026
Efficient service
04 October 2026
Car was displaying a fault code . Issue dealt with swiftly .
04 October 2026
Clear articulation of action being taken
03 October 2026
Vehicle health check was thorough and the complimentary valet service of good standard; both much appreciated. Dick Lovell staff were all friendly and helpful; Tom in particular was diligent including assistance in connecting a new mobile to the car.
01 October 2026
I had new gear box fitted. I picked the car upon Friday. Monday I called mini assitance. The guy that came to fix the car said that the support arm between the engine anx sub frame hadn't been tightened. Ive been waiting for a courtesy call to see
01 October 2026
Explained below.
01 October 2026
Very professional, kept me informed ar every step.
29 September 2026
Sam provided excellent service from start to finish. He was attentive, clear, and supportive during the process. Despite a minor dent issue, he managed the situation well and ensured I was informed of with updates. I truly appreciate his professional
29 September 2026
I was completely satisfied
28 September 2026
Nice service, nice job done.
28 September 2026
Very helpful and friendly team Kept me informed and updated with what was happening
28 September 2026
The collection of loan car was really rushed. I was not given a run down of how to operate it and was given incorrect information. For exampke that when I walked away from the car that it would automatically lock. It didn't etc
27 September 2026
Everything was very well explained and I felt comfortable the whole time never pressured, Dan Gurr my salesman was lovely
27 September 2026
I could not be happier with every element of the service.From the smooth booking with your incredibly helpful &friendly reception staff,to the VIP treatment extended not only to my beloved Clubman but also to my spellbound children,it was exceptional
27 September 2026
Excellent service as always
26 September 2026
All good as that lovely guy picked up mini and was washed and hoved thanks
26 September 2026
I was very well looked after by Kim, she kept me informed so I knew exactly what was happening. Very impressed!
25 September 2026
Fast
25 September 2026
Staff were friendly and helpful.
24 September 2026
Excellent service from viewing the car, test drive and car purchase, to picking up the car. When I needed to change the date, Kieron helped by changing his day off. Full, clear explanation about the car when I picked it up. Very pleased.
23 September 2026
Great service
23 September 2026
Excellent service, good communication, friendly knowledgeable staff.
23 September 2026
My car was collected and returned on both recent 'visits' without fuss and each person I was in contact with,whether in person or on the phone, were courteous and helpful.
22 September 2026
Seamless customer service, Charlie kept me informed through the day.
22 September 2026
Dealt with on time and the member of staff who dealt with me was very polite and courteous. Think his name was Charlie.
22 September 2026
Excellent customer service.
22 September 2026
Not 100% this time as the appointment was rescheduled a few times. The last reschedule was specifically arranged aligned to a pick-up service availability which then failed to materialise requiring an escalation to the Service Manager who resolved
21 September 2026
Fantastic customer care. Charlie explained the process to me thoroughly. The video received on email, after i left, indicating where my car needs to work done, was clear and very professionally done. My car was beautiful and clean upon collection.
21 September 2026
Excellent service from keiran kept up to date every step of the way asset to the company
19 September 2026
Always good service
18 September 2026
The appointment was easy to make, the service was completed promptly, and the video report was very useful. The facilities at Dick Lovett Mini are very comfortable and make the overall service offered extremely good.
18 September 2026
Everything went to plan- got the car back earlier than expected despite one issue ??
18 September 2026
Friendly welcome, excellent service from the staff
17 September 2026
Booked in our Mini Cooper for an MOT, which it passed with no advisories. The people at Dick Lovett Melksham were, as always, polite and professional. The car was ready in good time and the wash & vacuum was appreciated.
17 September 2026
Always great service and super friendly staff
17 September 2026
Friendly efficient service
17 September 2026
Professional helpful staff, kept me informed of issues if any , quick turnaround.
14 September 2026
Everyone was friendly and the service was good.
14 September 2026
All good, easy to book and sort
14 September 2026
Everything was efficient, friendly and professional.
14 September 2026
Because he was very welcoming and helpful and very lucky to have a excellent member of team working at mimi melksham
14 September 2026
All work completed as requested
13 September 2026
Staff were friendly and helpful
13 September 2026
Whilst the job was done quickly and without issues it was however much more expensive than any other garage for the same job. The only difference was the outside of the car was washed. There seemed to be numerous staff wandering about and chatting
13 September 2026
Staff polite, efficient and attentive . Thank you.
13 September 2026
Very good service they all no there job and how to treat the customer
11 September 2026
Great communication and perfect service.
09 September 2026
Apart from main dealers being generally to expensive for servicing, everything was good.
09 September 2026
Excellent service - staff were very polite and helpful - useful to have hot desk facilities so it is possible to work during the service.
08 September 2026
Very efficient service with everythin explained clearly
08 September 2026
Quick efficient friendly service
08 September 2026
MOT was fine, but despite being told every time you keep sending these messages to the wrong number. Please resend to Mrs Gosling at 07753659433, which should be as per your records.
07 September 2026
It took longer than expected
06 September 2026
Brilliant, helpful staff.
02 September 2026
2 Health check videos submitted but no video of the Bottom crank shaft pulley breaking
02 September 2026
The staff at Melksham branch are very professional from the lovely young ladies who welcome all, offer coffee and biscuits and locate the appropriate person to help with the car details, all I have met have been great employees, working hard.
01 September 2026
5 stars
01 September 2026
Friendly helpful service
01 September 2026
Didn't visit the centre because my car was picked up from my home
30 August 2026
We were told they would keep us informed, we weren't we had to phone to see if it was ready
29 August 2026
Friendly staff, well organised and everything explained.
29 August 2026
Exceptional customer service from Dom Wolff
27 August 2026
Excellent service by all the Team at Melksham Mini. Thank you.
27 August 2026
Team are fabulous
26 August 2026
Terry was brilliant. Knowledgeable, polite and friendly. I usually consider Dick Lovett as an expensive garage option, but Terry definitely produced a lot of goodwill.
26 August 2026
Excellent care from Tom Short. Speedy completion. Great courtesy car.
26 August 2026
Polite, efficient, hospitality great. It's nice to deal with people who are knowledgeable and will do anything to help and make the visit pleasant.
25 August 2026
The car needed washing again, to make it perfect. Otherwise all good, so 5 stars after that.
25 August 2026
i was looked after very well with coffee wilst waiting for my car to be repaired and cheked over staff very helpfull.
25 August 2026
Price seems really high for what was done Otherwise good
24 August 2026
Great service
23 August 2026
On time, staff very polite and I was contacted to be informed that my car was ready for collection.
22 August 2026
I asked for a diagnosis of why the aircon wasn't working. I left with it re-gassed and still not working after a wait of 3.5 hours and £130 bill plus another appointment for diagnosis and another bill.
22 August 2026
My purchase was dealt with very efficiently and professionally
21 August 2026
Car serviced in time slot, pleasant greeting and customer service from Terry also.
19 August 2026
Honest appraisalthat car did not need any service items even though it had been 12 months. So just an MOT but the car returned nice and clean.
18 August 2026
good service
16 August 2026
Work was completed within time specified. Friendly and professional staff provided excellent service.
16 August 2026
Super friendly staff
15 August 2026
Speedy, clear and prompt answers. The sales contact was uniformly excellent but I would have expected a little more of a loyalty bonus financially, considering the length of time I have been with this dealer, first in Bath and now in Melksham.
15 August 2026
Always professional
15 August 2026
It took three visits to have the brake pads and discs replaced as wrong parts were ordered. Given two stars as service manager was very apologetic otherwise it would be only one star.
15 August 2026
Great handover experience, very informative, answered all our questions, nothing was to much trouble. We were not rushed or hurried during the hand over which gave us confidence. Thankyou Dominic
14 August 2026
Friendly and Communicative
14 August 2026
I requested an email regarding the value of my mini if I traded it in, also if I sold it to you. I haven't received this information.
13 August 2026
Good communication from start to finish
11 August 2026
Great service and communication
10 August 2026
Very good
08 August 2026
Excellent service
08 August 2026
good communication friendly staff
FIND Dick Lovett Melksham.
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0122 556 0167
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2739
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
Address
- Portal Road, Bowerhill, Melksham, Wiltshire, SN12 6GN
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:00 - 12:30
- Sun:Closed
Phone
- 0122 556 2739
Melksham as well as surrounding areas including Westbury, Trowbridge, Frome and Calne
31 October 2026
Always get great service